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How to Cancel Yale Smart Living

Cancellation is completed online through your Yale Home account in a few clicks. Your physical alarm continues to work locally, but cloud recording and remote monitoring stop immediately.

Easy
Home & Smart Home

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Quick Facts

Monthly cost
£4.99/mo
£49.99/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds offered. Cancellation takes effect immediately with no credit for unused time.
After cancellation
All cloud recordings are permanently deleted from Yale's servers immediately upon cancellation and cannot be recovered.

Cancellation Steps

Go directly to Yale Smart Living cancellation page

  1. Sign in to Yale Home

    Go to yalehome.co.uk and log in with your email address and password.

  2. Go to Account settings

    Click your profile dropdown or Account menu, then select 'My Subscription'.

  3. Click Cancel Subscription

    Find your Yale Smart Living plan and click the 'Cancel Subscription' button.

  4. Confirm cancellation

    Click 'Confirm Cancellation' and check your email for a confirmation receipt.

Tips & Things to Know

  • Your alarm siren continues to work locally - you only lose remote monitoring and cloud recordings.
  • Download any important cloud footage before cancelling, as all recordings are permanently deleted immediately.
  • Cancel at the end of your billing cycle to avoid losing paid time with no refund.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, you have statutory rights for faulty services, though cancellation of working services has limited protection.
  • The Distance Selling Regulations may provide a 14-day cooling-off period from subscription start date for online purchases.

Frequently Asked Questions

Can I cancel Yale Smart Living at any time?
Yes, with no lock-in period or early termination fees. Cancellation is immediate and no refunds are offered for partial billing periods.
Will my Yale alarm still work after cancelling?
Yes. Your physical alarm and local siren continue working. You lose cloud recording, remote access, and professional monitoring only.
What happens to my cloud recordings when I cancel?
All recordings are permanently deleted from Yale's servers immediately upon cancellation. Download important footage before cancelling.
Do I get a refund if I cancel mid-month?
No. Yale Smart Living offers no refunds under any circumstances, regardless of when you cancel.
Can I pause Yale Smart Living instead of cancelling?
No. Yale Smart Living has no pause option. You must either keep the subscription active or cancel completely.

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