How to Cancel Arlo Secure
Cancelling Arlo Secure is straightforward online, but your cloud recordings are permanently deleted when your subscription ends. Download any videos you want to keep before cancelling, as they cannot be recovered.
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Quick Facts
| Arlo SecureSingle camera | £7.99/mo |
| Arlo Secure PlusUnlimited cameras + e911 | £17.99/mo |
| Highest tier = £79.99/year | |
- Cancel online?
- Yes
- Pause option?
- No
- Refund policy
- No refunds for unused days. Your subscription continues until the end of your current billing period.
- After cancellation
- All cloud recordings are permanently deleted when your subscription ends. Account settings and device information remain, but recorded footage cannot be recovered.
Cancellation Steps
Go directly to Arlo Secure cancellation pageSign in to your Arlo account
Go to my.arlo.com or open the Arlo app and log in with your credentials.
Download your cloud recordings
Go to Library or Recordings and download any videos you want to keep before cancellation.
Go to Subscription settings
Click your profile icon in the top right, then select Settings, then Subscription.
Cancel your plan
Find your active plan, click Manage, select Cancel Subscription, then confirm when prompted.
Tips & Things to Know
- Download all recorded videos before cancelling - cloud recordings are permanently deleted and cannot be recovered.
- Live streaming continues without a subscription, but cloud recording and person detection stop immediately.
- Check your camera model's features before cancelling, as some require a paid plan for basic functionality.
Your Consumer Rights
- Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period for new online subscriptions.
- Cancellation must not be made harder than the sign-up process under UK consumer protection law.
Frequently Asked Questions
- Can I cancel Arlo Secure at any time?
- Yes, cancel anytime without penalties. However, no refunds are issued for unused days in your current billing cycle.
- What happens to my recorded videos when I cancel?
- All cloud recordings are permanently deleted when your subscription ends. Download videos you want to keep before cancelling.
- Will my Arlo cameras work after cancellation?
- Live streaming and two-way audio continue, but cloud recording, person detection, and e911 services stop immediately.
- How long does Arlo Secure cancellation take?
- Cancellation is immediate after you confirm. You'll receive a confirmation email within minutes.
- Can I get a refund if I cancel mid-month?
- No. Arlo does not offer prorated refunds for unused days in your current billing period.