How to Cancel SimpliSafe
SimpliSafe offers professional home security monitoring. Cancel your monitoring plan by calling customer support or through your account. Your hardware still works as a local alarm without monitoring.
Steps verified March 2026
Quick Facts
Pricing (all plans)
Cancel online?
No — phone/letter required
Pause option?
Yes
Refund policy
No refunds on monitoring plans. 60-day hardware return window.
After cancellation
Video recordings deleted when plan ends. Account data retained.
Cancellation Steps
Go directly to SimpliSafe cancellation pageLog in to your SimpliSafe account
Go to simplisafe.com and sign in.
Contact support to cancel
Call SimpliSafe at 888-957-4675 or use the chat to request cancellation.
Confirm cancellation
Verify your identity and confirm you want to cancel the monitoring plan.
Tips & Things to Know
- Your SimpliSafe hardware still works as a local alarm without a monitoring plan.
- You own the hardware outright — there is no equipment lease.
- Consider downgrading to the Standard plan instead of cancelling entirely.
Your Consumer Rights
- 60-day money-back guarantee on hardware.
- Consumer Rights Act 2015 for UK users.
Frequently Asked Questions
Do I need a plan for SimpliSafe to work?
The alarm system works without a plan but you lose professional monitoring, app control, and camera recording.
Can I pause my monitoring?
Yes, you can pause your monitoring plan for up to 3 months.
Do I own the equipment?
Yes, SimpliSafe equipment is yours to keep regardless of monitoring status.
Annual Cost
£239.88
per year for SimpliSafe
Cancelling saves you this every year