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How to Cancel SimpliSafe

SimpliSafe requires a phone call to cancel - there's no online option. Your hardware continues working locally, but you'll lose professional monitoring and cloud features.

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Home & Smart Home

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Quick Facts

Pricing (all plans)
StandardSelf-monitoring only (UK)£0.99/mo
ProProfessional monitoring + camera recording£19.99/mo
Pro PremiumMonitoring + warranty + hazard alerts£24.99/mo
Highest tier = £239.88/year
Cancel online?
No — phone/letter required
Pause option?
Yes
Refund policy
No refunds on monitoring plans. SimpliSafe offers a 60-day money-back guarantee on hardware only.
After cancellation
All cloud video recordings are permanently deleted when your plan ends. Account data is retained for 30 days before permanent deletion.

Cancellation Steps

Go directly to SimpliSafe cancellation page

  1. Log in to your SimpliSafe account

    Visit simplisafe.com and sign in with your email and password.

  2. Find your account number

    Go to Account Settings and note your account number for the support call.

  3. Call SimpliSafe support

    Ring 1-888-957-4675 (US) or use live chat with your account number ready.

  4. Request written confirmation

    Ask for a cancellation confirmation number and email confirmation for your records.

Tips & Things to Know

  • Your SimpliSafe hardware works fully as a local alarm system after cancellation - sensors and sirens function without cloud features.
  • Pause your plan for up to 3 months instead of cancelling if you're unsure about long-term commitment.
  • Download important video recordings before cancelling, as all cloud footage is permanently deleted when your plan ends.

Your Consumer Rights

  • UK users can cancel within 14 days of purchase under the Consumer Rights Act 2015, and have protection against unfair contract terms.
  • US users have FTC protections against deceptive practices and the right to dispute unauthorised charges.

Frequently Asked Questions

Can I cancel SimpliSafe without a contract?
Yes, there are no long-term contracts or early termination fees. Cancellation is by phone and takes 24-48 hours to process.
Will I get a refund if I cancel SimpliSafe?
No refunds on monitoring plans. SimpliSafe offers a 60-day money-back guarantee on hardware purchases only.
What happens to my video recordings after cancellation?
All cloud-stored video is permanently deleted when your plan ends. Account data is retained for 30 days before deletion.
Will my alarm system still work after cancellation?
Yes, hardware works fully as a local alarm system. You lose professional monitoring, app control, and cloud recording only.
Is pausing better than cancelling?
Pausing for up to 3 months is better if unsure - you can resume later without reconfiguring your system.

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