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How to Cancel Nest Aware

Cancellation is straightforward through the Google Home app or web portal. Your subscription stops renewing at the end of your billing period, though all video history is permanently deleted when it ends.

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Home & Smart Home

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Quick Facts

Pricing (all plans)
Nest Aware30 days event history£8.00/mo
Nest Aware Plus60 days event + 10 days 24/7£15.00/mo
Highest tier = £80.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
Refunds only within 15 days of first purchase. Access to video history continues until billing period ends.
After cancellation
All video history and event clips are permanently deleted when your subscription ends. Camera settings remain intact.

Cancellation Steps

Go directly to Nest Aware cancellation page

  1. Sign in to Google Home

    Open the Google Home app or visit home.google.com with your account.

  2. Go to Subscriptions

    Tap Settings, then Nest & Home, then Subscriptions and select Nest Aware.

  3. Click Cancel subscription

    Tap Cancel subscription and review the video history deletion notice.

  4. Confirm cancellation

    Follow the prompts to confirm. Your subscription ends at your next billing date.

Tips & Things to Know

  • Download important video clips before your subscription ends, as all history is permanently deleted.
  • Live streaming and motion alerts continue working without Nest Aware at no cost.
  • You can downgrade to Nest Aware (£6/month) instead of cancelling if you want some retention.

Your Consumer Rights

  • Under the Consumer Rights Act 2015 (UK), you have 14 days to cancel digital subscriptions from purchase.
  • The FTC requires clear cancellation terms and prohibits deceptive billing for US subscription services.

Frequently Asked Questions

Can I cancel Nest Aware at any time?
Yes. Cancellation takes effect at the end of your current billing cycle. You keep access to video history until then.
Will I get a refund if I cancel Nest Aware?
Refunds only available within 15 days of first purchase. No partial refunds after that.
What happens to my video history after cancellation?
All recorded clips and event history are permanently deleted when your subscription ends. Download important footage first.
Will my Nest cameras stop working without Nest Aware?
No. Cameras retain live streaming, two-way talk, night vision, and basic motion alerts at no cost.
Can I downgrade instead of cancelling?
Yes. You can switch between Nest Aware and Nest Aware Plus anytime without cancelling.

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