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How to Cancel Vivint Smart Home

Vivint requires phone cancellation and has no online option. Long-term contracts (42-60 months) mean substantial early termination fees apply if you cancel before the contract ends.

Nightmare
Home & Smart Home

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Quick Facts

Monthly cost
£40.00/mo
£480.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Early termination fees apply based on remaining contract months. Unpaid equipment balances must be paid in full.
After cancellation
Account data is retained per Vivint's privacy policy. Request deletion separately after cancellation.

Cancellation Steps

Go directly to Vivint Smart Home cancellation page

  1. Review your contract

    Check your contract for term length, early termination fee amount, and any remaining equipment balance.

  2. Call Vivint customer service

    Ring 1-800-216-5232 and request cancellation. Prepare for hold times and transfers.

  3. Decline retention offers

    The retention team will offer discounts and plan changes. Politely but firmly decline all offers.

  4. Get written confirmation

    Ask for a cancellation confirmation number and request written confirmation via email.

Tips & Things to Know

  • Know your early termination fee and remaining contract months before calling.
  • Vivint retention agents use multiple offers to keep you. Stay firm in your decision.
  • Ask if transferring your contract to a new homeowner can avoid early termination fees.

Your Consumer Rights

  • US: State consumer protection laws may limit early termination fees. FTC click-to-cancel rules may apply.
  • Canada: Provincial consumer protection acts regulate home security contracts and cancellation terms.

Frequently Asked Questions

Can I cancel Vivint online?
No. Cancellation is only available by phone at 1-800-216-5232.
What early termination fees will I pay?
Fees vary by contract. Check your agreement for the exact amount based on remaining months.
How long is a typical Vivint contract?
Contracts run 42-60 months depending on your plan and equipment financing options.
Can I transfer my contract instead of cancelling?
Yes. Vivint allows transfers to new homeowners, which may avoid early termination fees.
What happens to my equipment after cancellation?
You own paid-off equipment but it won't function for monitoring without an active service plan.

Related Cancellation Guides