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How to Cancel TP-Link Tapo Care

Cancellation happens entirely in the Tapo mobile app without needing to contact support. Your subscription remains active until the end of your current billing cycle, then automatically stops.

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Quick Facts

Monthly cost
£2.49/mo
£24.99/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds. Service continues until the end of your billing cycle, then stops automatically.
After cancellation
Cloud recordings are permanently deleted within 30 days of cancellation. Local SD card recordings remain unaffected.

Cancellation Steps

Go directly to TP-Link Tapo Care cancellation page

  1. Open the Tapo app and sign in

    Launch the Tapo app and log in with your account credentials.

  2. Select your camera

    Tap the camera with an active Tapo Care subscription from your device list.

  3. Go to Cloud Storage settings

    Tap the settings icon, scroll to Cloud Storage, and tap it to view your subscription.

  4. Cancel your subscription

    Select your plan and tap 'Cancel Subscription', then confirm when prompted.

Tips & Things to Know

  • Download any important cloud recordings before your subscription ends, as they delete after 30 days.
  • Your camera continues recording locally to SD card without interruption after cancellation.
  • Live view and local monitoring remain fully available - only cloud uploads stop.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, TP-Link must provide clear cancellation terms and offer a simple cancellation mechanism.
  • The FTC and ROSCA require straightforward subscription cancellation methods available to all US consumers.

Frequently Asked Questions

Can I cancel Tapo Care at any time?
Yes, you can cancel without penalty. Service continues until the end of your billing cycle, then stops automatically.
Will I get a refund?
No. TP-Link does not issue refunds for cancelled subscriptions. You keep access until billing period ends.
What happens to my cloud recordings?
Cloud recordings are permanently deleted within 30 days of cancellation. Download important footage before the subscription ends.
Can I cancel Tapo Care for just one camera?
Yes. Subscriptions are per-camera, so you can cancel for specific devices while keeping others active.
Will my camera stop working?
No. Live view and local SD card recording continue normally. Only cloud storage uploads stop.

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