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How to Cancel Tado Smart Thermostat

Cancellation is done entirely online through the Tado app or website in about 3 minutes. Your subscription continues until the end of your current billing period, but automatic features stop immediately.

Easy
Home & Smart Home

Steps verified

Quick Facts

Monthly cost
£2.99/mo
£29.99/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds issued. Your subscription continues until the end of your current billing period.
After cancellation
Your account, thermostat data, and schedules are retained after cancellation. Reactivate anytime without losing saved settings.

Cancellation Steps

Go directly to Tado Smart Thermostat cancellation page

  1. Sign in to Tado

    Open the Tado app or visit my.tado.com and log in with your account credentials.

  2. Go to Settings

    Tap the menu icon (three lines) at the bottom right of the app, then select 'Settings'.

  3. Find your subscription

    Locate the 'Auto-Assist' or 'Subscription' section and click 'Manage Subscription'.

  4. Confirm cancellation

    Click 'Cancel Auto-Assist' and confirm. Your subscription ends at the next billing date.

Tips & Things to Know

  • Your thermostat continues working after cancellation - you just lose automatic adjustments and geofencing.
  • If you cancel mid-cycle, you keep access until your billing period ends with no refund for unused time.
  • You can reactivate Auto-Assist anytime without losing your saved schedules, settings, or heating history.

Your Consumer Rights

  • UK Consumer Rights Act 2015 requires subscription services to be transparent about costs and cancellation with prior consent for automatic renewals.
  • EU Consumer Rights Directive 2011/83/EU (Ireland): Irish users can cancel distance contracts within 14 days, though post-trial renewals are non-refundable.

Frequently Asked Questions

Can I cancel Tado Auto-Assist anytime?
Yes. You can cancel anytime without penalty through the app or website. Your subscription continues until the end of your billing period.
Will my thermostat work after I cancel Auto-Assist?
Yes. Your thermostat continues working with full manual control. You lose automatic adjustments but can still control heating through the app.
Do I get a refund if I cancel mid-cycle?
No. Tado does not offer refunds. Your subscription remains active until the end of your billing period with no pro-rata refund.
How long does cancellation take?
About 3 minutes. Automatic features stop immediately, but your subscription fee continues until the next billing date.
Can I pause Tado Auto-Assist instead?
No pause feature exists, but you can cancel and reactivate later without losing your saved settings or heating history.

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