How to Cancel So Energy
Cancelling So Energy means switching to a new supplier rather than cancelling directly. Your new provider manages the entire process, which takes 5-7 working days. You'll need to provide final meter readings and settle any outstanding balance.
Moderate
UtilitiesSteps verified
Quick Facts
- Cancel online?
- Yes
- Pause option?
- No
- Refund policy
- Credit balances are refunded to your original payment method within 5-10 working days. Outstanding amounts must be settled.
- After cancellation
- So Energy retains account data and billing records for 6 years under Ofgem regulations. Personal data is deleted after 6 years unless earlier removal is requested.
Cancellation Steps
Go directly to So Energy cancellation pageCompare and choose a new energy supplier
Visit MoneySuperMarket or Uswitch, enter your postcode, and select a better deal from another supplier.
Begin the switch with your new supplier
Click 'Switch Now' and complete the form with your So Energy account number and current meter readings.
Submit your final meter readings to So Energy
Log into your So Energy account and submit final electricity and gas readings on your switch date.
Pay your final bill and confirm completion
Settle any outstanding balance within 7-10 days, then confirm your new supplier is active after 5-7 working days.
Tips & Things to Know
- Submit actual meter readings on your switch date to avoid inflated estimated charges on your final bill.
- Check your fixed-rate contract for early exit fees (typically £30-£60) before switching to compare true savings.
- Never contact So Energy directly to cancel - the regulated switching process is automatic through Ofgem.
Your Consumer Rights
- Under the Consumer Rights Act 2015, you have the right to challenge incorrect final bills within 30 days.
- Ofgem regulation ensures you can switch suppliers within 5-7 working days without penalty on variable tariffs.
Frequently Asked Questions
- Can I cancel So Energy without paying an early exit fee?
- Variable tariffs have no penalties. Fixed-rate tariffs typically include £30-£60 early exit fees added to your final bill.
- Will So Energy refund any credit balance?
- Yes. Any credit is refunded to your original payment method within 5-10 working days after your final bill.
- How long does switching away from So Energy take?
- The switching process takes 5-7 working days from when you submit your request with your new supplier.
- What if I don't submit my final meter readings?
- So Energy will estimate your consumption, which often results in a higher final bill than your actual usage.
- Can I rejoin So Energy after switching?
- Yes, you can switch back anytime through the switching process, but you'll need a new contract on current rates.