How to Cancel AGL Energy
AGL is one of Australia's largest energy retailers providing electricity and gas. Switching to another provider effectively cancels your AGL account. You can also contact AGL directly if moving house and not transferring the service.
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Quick Facts
- Monthly cost
- £150.00/mo
- £1800.00/year
- Cancel online?
- No — phone/letter required
- Pause option?
- No
- Refund policy
- Final bill issued based on meter reading. Credit balances are refunded.
- After cancellation
- Account and billing records retained per Australian energy regulations.
Cancellation Steps
Go directly to AGL Energy cancellation pageChoose a new provider
Compare energy plans on the government's Energy Made Easy website.
Sign up with new provider
Your new provider will handle the transfer from AGL.
Or contact AGL
If moving and not transferring, call 131 245 to close your account.
Final meter reading
A final meter reading will be taken and a final bill issued.
Tips & Things to Know
- Switching providers is the simplest way to leave AGL -- your new provider handles the transfer.
- Compare plans on energymadeeasy.gov.au before switching.
- Check for any exit fees on fixed-rate plans.
Your Consumer Rights
- Under Australian energy regulations, you have the right to switch providers at any time.
- The Energy Ombudsman in your state handles complaints about energy cancellations.
Frequently Asked Questions
- Can I switch from AGL without calling them?
- Yes. Sign up with a new provider and they handle the switch automatically.
- Are there exit fees with AGL?
- Some fixed-rate plans have early exit fees. Check your plan terms.
- How long does switching take?
- Energy switching typically takes 1-2 billing cycles to complete.
- What if I have solar panels?
- Compare solar feed-in tariffs between providers before switching.
- Will I lose power during the switch?
- No. There is no interruption to supply when switching energy providers.