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How to Cancel British Gas HomeCare

British Gas HomeCare provides boiler servicing, central heating cover, and home repairs. Cancelling requires a phone call. You may lose your annual service entitlement and any no-claims discount.

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Quick Facts

Monthly cost
£28.00/mo
£336.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Notice period
30 days
Refund policy
Pro-rata refund for unused months if cancelling mid-term. No refund if a claim has been made in the current period.
After cancellation
Your service history and account records are retained.

Cancellation Steps

Go directly to British Gas HomeCare cancellation page

  1. Review your HomeCare plan

    Check your contract terms, renewal date, and what cover you currently have.

  2. Call British Gas HomeCare

    Phone 0333 202 9802 to speak to the HomeCare team.

  3. Request cancellation

    Provide your account number and confirm you want to cancel.

  4. Get written confirmation

    Request email confirmation and details of any refund due.

Tips & Things to Know

  • Cancel after your annual boiler service to get full value from the year.
  • If within the 14-day cooling-off period, you are entitled to a full refund.
  • Consider whether you need alternative boiler cover before cancelling.

Your Consumer Rights

  • Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period.
  • British Gas must process cancellation requests without unreasonable delay.

Frequently Asked Questions

Can I cancel British Gas HomeCare online?
No. You must call 0333 202 9802 to cancel.
Is there a cancellation fee for HomeCare?
No cancellation fee, but you may not receive a refund if you have made a claim.
Will I get a refund if I cancel HomeCare?
A pro-rata refund for unused months, unless a claim has been made in the current period.
Do I need boiler cover?
It is not legally required but can save money if your boiler breaks down. Average boiler repair costs £150-£400.
What is the HomeCare cooling-off period?
14 days from the start of the contract for a full refund.

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