How to Cancel British Gas HomeCare
British Gas HomeCare provides boiler servicing, central heating cover, and home repairs. Cancelling requires a phone call. You may lose your annual service entitlement and any no-claims discount.
Steps verified March 2026
Quick Facts
Monthly cost
£28.00/mo
£336.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Notice period
30 days
Refund policy
Pro-rata refund for unused months if cancelling mid-term. No refund if a claim has been made in the current period.
After cancellation
Your service history and account records are retained.
What to Watch Out For
- Phone-only cancellation with a retention team that offers discounts
- Highlights the cost of ad-hoc boiler repairs to discourage cancellation
Direct Debit & Billing Warnings
- Some customers report being charged after cancelling. Keep your confirmation email and check your bank statements.
Cancellation Steps
Go directly to British Gas HomeCare cancellation pageReview your HomeCare plan
Check your contract terms, renewal date, and what cover you currently have.
Call British Gas HomeCare
Phone 0333 202 9802 to speak to the HomeCare team.
Request cancellation
Provide your account number and confirm you want to cancel.
Get written confirmation
Request email confirmation and details of any refund due.
Tips & Things to Know
- Cancel after your annual boiler service to get full value from the year.
- If within the 14-day cooling-off period, you are entitled to a full refund.
- Consider whether you need alternative boiler cover before cancelling.
Your Consumer Rights
- Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period.
- British Gas must process cancellation requests without unreasonable delay.
Frequently Asked Questions
Can I cancel British Gas HomeCare online?
No. You must call 0333 202 9802 to cancel.
Is there a cancellation fee for HomeCare?
No cancellation fee, but you may not receive a refund if you have made a claim.
Will I get a refund if I cancel HomeCare?
A pro-rata refund for unused months, unless a claim has been made in the current period.
Do I need boiler cover?
It is not legally required but can save money if your boiler breaks down. Average boiler repair costs £150-£400.
What is the HomeCare cooling-off period?
14 days from the start of the contract for a full refund.
Annual Cost
£336.00
per year for British Gas HomeCare
Cancelling saves you this every year