How to Cancel Bulb Energy
Bulb Energy was acquired by Octopus Energy in 2024. Existing Bulb customers have been migrated to Octopus Energy. To leave, you switch to another energy supplier using the standard switching process.
Tricky
UtilitiesSteps verified
Quick Facts
- Cancel online?
- No — phone/letter required
- Pause option?
- No
- Refund policy
- Any credit balance is refunded after the final bill is settled. No exit fees on standard variable tariffs.
- After cancellation
- Account and billing records are retained for 6 years per regulatory requirements.
Cancellation Steps
Go directly to Bulb Energy cancellation pageChoose a new energy supplier
Compare tariffs on Ofgem-accredited comparison sites like Uswitch or MoneySupermarket.
Sign up with your new supplier
Your new supplier will contact Octopus/Bulb and handle the switch.
Provide meter readings
Take meter readings on the switch date to ensure accurate final billing.
Pay any outstanding balance
Settle your final bill with Octopus/Bulb. Any credit is refunded.
Tips & Things to Know
- The switch process takes around 5 working days.
- You are protected by Ofgem switching guarantees - no gap in supply.
- If you have credit on your Bulb/Octopus account, request a refund after switching.
Your Consumer Rights
- Ofgem switching guarantees ensure no gap in supply when changing energy providers.
- Standard variable tariffs have no exit fees under Ofgem rules.
Frequently Asked Questions
- Is Bulb still operating?
- No. Bulb was acquired by Octopus Energy in 2024 and all accounts were migrated.
- Are there exit fees to leave Bulb/Octopus?
- Standard variable tariffs have no exit fees. Fixed tariffs may have early exit charges.
- How long does switching energy supplier take?
- Around 5 working days under Ofgem switching rules.
- Will my energy supply be interrupted?
- No. Ofgem guarantees continuous supply during the switching process.
- How do I get my Bulb credit refunded?
- Any credit balance is refunded after your final bill is settled, usually within 6-8 weeks.