How to Cancel Hive

Hive (by British Gas) offers smart home subscriptions for heating control, security cameras, and smart plugs. The Hive app remains free, but premium features like camera recording history require a subscription. You can cancel online.

Moderate

~10 minutes

Utilities

Steps verified March 2026

Quick Facts

Monthly cost

£3.99/mo

£47.88/year

Cancel online?

Yes

Pause option?

Refund policy

No refunds for the current billing period. Access to premium features ends at the end of the paid period.

After cancellation

Camera recordings are deleted when the subscription ends. Thermostat data and settings are retained.

What to Watch Out For

Highlights camera recording features you will lose to discourage cancellation

Cancellation Steps

Go directly to Hive cancellation page

Log in at hivehome.com

Go to hivehome.com and sign in to your account.

Go to Subscriptions

Navigate to your plan or subscription settings.

Click "Cancel plan"

Select the cancel option for your Hive plan.

Confirm cancellation

Follow the prompts. Your hardware continues to work with basic functionality.

Tips & Things to Know

Hive hardware (thermostat, plugs) continues to work without a subscription for basic functions.
Camera recording history and some smart features require the paid plan.
You can still control heating manually through the Hive app on the free tier.

Your Consumer Rights

Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period.
Hive must not make cancellation harder than sign-up under the Digital Markets, Competition and Consumers Act 2024.