Let Me Cancel
BrowseCountriesToolsBlog
Submit a service
Proton Mail logo

How to Cancel Proton Mail

Cancelling Proton Mail Plus is straightforward - you downgrade to the free plan online with no contract or fee. Your emails are preserved but storage drops from 15GB to 1GB.

Easy
VPN & Security

Steps verified

Quick Facts

Monthly cost
£3.99/mo
£47.88/year
Cancel online?
Yes
Pause option?
No
Refund policy
30-day money-back guarantee. After that, downgrade is free but non-refundable.
After cancellation
All emails are permanently retained after downgrade. Storage reduces from 15GB to 1GB; emails exceeding this limit become inaccessible unless deleted or exported.

Cancellation Steps

Go directly to Proton Mail cancellation page

  1. Sign in to your Proton account

    Go to account.proton.me and log in with your email and password.

  2. Open the Subscription section

    Click 'Subscription' in the left menu to view your current plan.

  3. Click 'Downgrade to Free'

    Find the downgrade button and review the free plan limits before proceeding.

  4. Confirm the downgrade

    Click the confirmation button. Your plan changes immediately and you'll receive a confirmation email.

Tips & Things to Know

  • If you subscribed via Apple App Store or Google Play, cancel through your device settings instead of Proton's website.
  • Your storage drops to 1GB - export or delete large emails with attachments before downgrading.
  • Request a refund within 30 days through Proton Support; the guarantee doesn't process automatically.

Your Consumer Rights

  • UK: The Consumer Rights Act 2015 grants a 14-day cancellation right for a full refund.
  • US: FTC regulations require clear cancellation terms and allow dispute of unauthorised charges with your payment provider.

Frequently Asked Questions

Can I cancel Proton Mail Plus at any time?
Yes. Downgrade to free immediately via account.proton.me. If you subscribed via Apple or Google Play, cancel through that platform instead.
Will I get a refund?
Proton offers a 30-day money-back guarantee. After that, downgrades are free but non-refundable. Contact Proton Support to request a refund.
What happens to my emails after downgrade?
All emails are saved. Storage drops from 15GB to 1GB - export or delete large emails beforehand to prevent inaccessibility.
Is there a pause option?
No. You must downgrade to free or keep your paid plan active. You can resubscribe anytime without penalties.
Are Proton VPN and Mail bundled?
Check your subscription details at account.proton.me. If both are listed, they must be downgraded separately.

Related Cancellation Guides