Let Me Cancel
BrowseCountriesToolsBlog
Submit a service
ProtonVPN logo

How to Cancel ProtonVPN

ProtonVPN cancellation is straightforward - you downgrade to the free tier through your account settings. Your premium access stops immediately, but you can request a full refund within 30 days of purchase.

Easy
VPN & Security

Steps verified

Quick Facts

Pricing (all plans)
Free3 countries, 1 device£0.00/mo
VPN Plus65+ countries, 10 devices£9.99/mo
Proton UnlimitedVPN + Mail + Drive + Calendar£12.99/mo
Highest tier = £71.88/year
Cancel online?
Yes
Pause option?
No
Refund policy
30-day money-back guarantee. Contact support@protonvpn.com within 30 days of purchase with proof of payment.
After cancellation
After downgrading to free, only your email address and account metadata are retained. Connection logs and IP data are never stored and deleted immediately.

Cancellation Steps

Go directly to ProtonVPN cancellation page

  1. Sign in to your Proton account

    Go to account.proton.me and log in with your Proton email and password.

  2. Go to Plans

    Click 'Dashboard' in the left sidebar, then select 'Plans' or 'Subscription'.

  3. Click Manage on your VPN subscription

    Find VPN Plus or Proton Unlimited and click the 'Manage' button.

  4. Downgrade to free and confirm

    Select 'Downgrade', choose 'Free', and confirm. Premium access stops immediately.

Tips & Things to Know

  • Request a refund within 30 days of purchase by emailing support@protonvpn.com with payment proof.
  • Your Proton Mail, Drive, and Calendar stay active after downgrading with reduced storage.
  • The free tier limits you to 3 countries and 1 device, compared to 65+ countries on paid plans.

Your Consumer Rights

  • UK users are protected under the Consumer Rights Act 2015, which grants the right to cancel digital services within 14 days.
  • US users are protected under FTC regulations against deceptive billing and cancellation practices.

Frequently Asked Questions

Can I cancel ProtonVPN anytime?
Yes. There are no contracts or cancellation fees. Downgrade to free immediately or request a full refund within 30 days of purchase.
Will I get a refund when I downgrade?
Downgrading doesn't trigger a refund. However, ProtonVPN's 30-day money-back guarantee allows a full refund if you contact support within 30 days.
What happens to my Proton Mail after cancelling VPN?
Your Proton Mail, Drive, and Calendar remain active. Storage reduces to 500 MB Mail and 1 GB Drive on the free plan.
How quickly does downgrading take effect?
Immediately. Premium VPN access stops right away, though billing adjusts at your next renewal date.
Does ProtonVPN keep logs after cancellation?
No. ProtonVPN maintains a zero-logs policy on all plans. Connection data is deleted immediately and never stored.

Related Cancellation Guides