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How to Cancel Norton 360

Norton 360 bundles antivirus, VPN, and dark web monitoring. Cancellation requires navigating through account settings or calling support. Auto-renewal is enabled by default and must be explicitly turned off.

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Quick Facts

Monthly cost
£9.99/mo
£99.99/year
Cancel online?
Yes
Pause option?
No
Refund policy
Pro-rated refund within 60 days of purchase or renewal.
After cancellation
Account data retained for 12 months after cancellation.

Cancellation Steps

Go directly to Norton 360 cancellation page

  1. Sign in to your Norton account

    Go to my.norton.com and log in with your Norton credentials.

  2. Go to Subscription settings

    Click on your name at the top right, then select "My Subscriptions" or "Billing".

  3. Turn off auto-renewal

    Find your Norton 360 plan and click "Turn Off Auto-Renewal" or "Cancel Subscription".

  4. Confirm cancellation

    Follow the prompts and confirm. Norton may offer a discount to stay — decline if you want to cancel.

Tips & Things to Know

  • Norton often presents retention offers — be prepared to decline multiple times.
  • Your protection continues until the end of the current billing period.
  • Consider exporting any stored passwords from Norton Password Manager before cancelling.

Your Consumer Rights

  • 60-day money-back guarantee.
  • Consumer Rights Act 2015 for UK users.

Frequently Asked Questions

Will I lose protection immediately?
No, your protection continues until the end of your current billing cycle.
Can I get a refund?
Norton offers a 60-day money-back guarantee on annual plans.
What happens to Norton VPN?
VPN access is removed along with all other Norton 360 features at the end of your subscription.
Do I need to uninstall the software?
Uninstalling is optional, but the software will stop working after your subscription expires.

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