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How to Cancel CyberGhost

CyberGhost cancellation is entirely online and straightforward. Your VPN access continues until the end of your current billing period, and both annual and monthly plans qualify for money-back guarantees.

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Quick Facts

Pricing (all plans)
Monthly14-day guarantee£12.99/mo
1 Year45-day guarantee£4.29/mo
2 Year + 2 Months45-day guarantee, best value£2.19/mo
Highest tier = £47.88/year
Cancel online?
Yes
Pause option?
No
Refund policy
45-day money-back guarantee on annual plans; 14-day guarantee on monthly plans.
After cancellation
CyberGhost operates a strict no-logs policy. Account data is permanently deleted upon cancellation.

Cancellation Steps

Go directly to CyberGhost cancellation page

  1. Sign in to CyberGhost

    Go to my.cyberghostvpn.com and log in with your account credentials.

  2. Go to Subscriptions

    Click My Account, then select Subscriptions from the menu.

  3. Click Cancel Subscription

    Find your active subscription and click the Cancel Subscription button.

  4. Confirm cancellation

    Follow the prompts to confirm. Retention offers may appear during this step.

Tips & Things to Know

  • Annual plans include a 45-day money-back guarantee - request refunds through support within that window.
  • Monthly plans have a 14-day guarantee; contact support if eligible for a refund.
  • Uninstall the VPN app from all devices after cancellation to fully disconnect.

Your Consumer Rights

  • UK users have a 14-day withdrawal right under the Consumer Rights Act 2015 for distance contracts.
  • EU consumer protection laws apply; CyberGhost operates outside the 14 Eyes surveillance alliance.

Frequently Asked Questions

Can I get a refund after cancelling?
Yes. Contact support within 45 days (annual) or 14 days (monthly) to claim the money-back guarantee.
Will my VPN stop working immediately?
No. Your connection remains active until the end of your current billing period.
Does CyberGhost delete my data after cancellation?
Yes. CyberGhost operates a strict no-logs policy and permanently deletes all account data.
What happens if I miss the refund deadline?
The guarantee expires and you forfeit the refund. Note your cancellation date to request in time.
Can I cancel at any time?
Yes. There are no contracts or penalties. Cancel whenever you want through your account settings.

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