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How to Cancel Private Internet Access

Cancelling Private Internet Access is straightforward and done entirely online through the helpdesk portal. Your VPN access continues until the end of your current billing period.

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Quick Facts

Monthly cost
£11.99/mo
£39.95/year
Cancel online?
Yes
Pause option?
No
Refund policy
30-day money-back guarantee for new subscriptions. Refund requests must be submitted within 30 days of purchase.
After cancellation
PIA has a verified no-logs policy and does not store browsing data or IP addresses. All account data is permanently deleted upon cancellation.

Cancellation Steps

Go directly to Private Internet Access cancellation page

  1. Sign in to PIA Helpdesk

    Go to helpdesk.privateinternetaccess.com and log in with your account credentials.

  2. Go to Billing & Subscription

    From your dashboard, select the Billing & Subscription section to view your active plan.

  3. Click 'Cancel Subscription'

    Find and click the 'Cancel Subscription' button. A confirmation screen may appear.

  4. Confirm cancellation

    Complete the final confirmation. You will receive a confirmation email and keep access until billing period end.

Tips & Things to Know

  • If you subscribed within 30 days, contact support for a full refund under PIA's money-back guarantee.
  • Your VPN stays active until the end of your billing period, so plan accordingly.
  • PIA's annual plan costs £39.95/year, saving around 66% versus monthly billing.

Your Consumer Rights

  • UK users: Consumer Rights Act 2015 provides cancellation rights for digital services; cancellation must not be harder than sign-up per the Digital Markets Act 2024.
  • US users: FTC protects against unfair or deceptive billing practices under the Restore Online Shoppers Confidence Act.

Frequently Asked Questions

Can I cancel PIA at any time?
Yes. You can cancel anytime without penalties or early termination fees. Access continues until the end of your billing period.
Will I get a refund if I cancel PIA?
PIA offers a 30-day money-back guarantee. Request refunds through support within 30 days of purchase. After that, refunds are unavailable.
What happens to my data after cancellation?
PIA has a no-logs policy. All account data is permanently deleted upon cancellation.
How long does PIA cancellation take?
Cancellation is instant and takes 2 - 5 minutes. Your subscription stays active until the end of your billing period.
Can I pause my PIA subscription?
No pause option exists. You can cancel and resubscribe later, or contact support about alternative offers.

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