Let Me Cancel
BrowseCountriesToolsBlog
Submit a service
OVO Energy logo

How to Cancel OVO Energy

Switching away from OVO is automatic - your new supplier manages the transfer under Ofgem rules. You don't contact OVO directly. The process takes about 5 working days with no supply interruption.

Moderate
Utilities

Steps verified

Quick Facts

Monthly cost
£118.00/mo
£1416.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Credit balances are refunded after your final bill is issued, typically within 6 weeks.
After cancellation
OVO retains records for 6 years in line with energy industry regulatory requirements.

Cancellation Steps

Go directly to OVO Energy cancellation page

  1. Compare energy deals

    Use Uswitch, Compare the Market, or MoneySuperMarket to find your best tariff.

  2. Apply with a new supplier

    Sign up with your chosen provider using your OVO account number and postcode.

  3. New supplier initiates switch

    Your new company contacts OVO and arranges transfer in around 5 working days.

  4. Submit final meter readings

    Provide readings on switch day to OVO for an accurate final bill.

Tips & Things to Know

  • Fixed tariffs may have exit fees - check your terms before switching.
  • Cancel OVO Beyond separately if you have it, as it won't auto-cancel.
  • Request your final bill in writing to speed up any credit balance refund.

Your Consumer Rights

  • Under Ofgem rules, your new supplier must not charge you to leave OVO or for switching.
  • You have a 14-day cooling-off period from when your new deal is confirmed.

Frequently Asked Questions

Do I need to call OVO to leave?
No. Your new supplier handles everything. You never contact OVO directly.
What about OVO Beyond?
OVO Beyond is separate. Cancel it yourself or it ends when your supply transfers.
Will I get a refund of my credit balance?
Yes. Any credit is refunded after your final bill is issued, usually within 6 weeks.
Are there exit fees when I switch?
Variable tariffs have no exit fees. Fixed tariffs may charge early exit fees.
How long does switching take?
Around 5 working days from when your new supplier submits the request.

Related Cancellation Guides