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How to Cancel Ovo Boost

Switching away from OVO Energy is handled entirely by your new supplier—you don't contact OVO directly. Early exit fees may apply if you're on a fixed-rate tariff, so check your contract first.

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Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
Credit balances are refunded within 10 working days to your original payment method. Any amount owed must be settled.
After cancellation
OVO retains billing records for 6 years per Ofgem regulations. Personal data is deleted after this period unless disputes are ongoing.

Cancellation Steps

Go directly to Ovo Boost cancellation page

  1. Check your tariff and any exit fees

    Log into your OVO account under 'Plan Details' and note your contract type. Call 0330 303 5063 to confirm early termination charges if on a fixed rate.

  2. Compare and choose a new supplier

    Use Confused.com, MoneySuperMarket, or Uswitch. Enter your postcode and annual consumption from your OVO bill to compare quotes.

  3. Apply with your new supplier

    Click 'Switch Now' on the comparison site. Provide your OVO account number and meter references; your new supplier notifies OVO automatically.

  4. Submit final readings within 5 days

    Provide your final meter readings via the OVO website, app, or by calling 0330 303 5063 for accurate billing.

Tips & Things to Know

  • The entire switch takes 5 working days with no interruption to your energy supply during the process.
  • Submit accurate final meter readings and take a screenshot to prevent billing disputes and speed up refunds.
  • Calculate whether exit fees are worth paying now versus waiting for your contract to end, as lower rates may offset the penalty.

Your Consumer Rights

  • The Consumer Rights Act 2015 guarantees transparent pricing, accurate billing, and protection against unfair contract terms.
  • Ofgem protections ensure you can switch within 5 working days and prevent supply interruption during switching.

Frequently Asked Questions

Can I leave OVO if I'm on a fixed-rate contract?
Yes, but early termination fees (typically £20-£60) may apply. Variable-rate customers can switch anytime with no penalty. Call 0330 303 5063 to confirm your exact charges.
Will I get a refund when I switch from OVO?
Yes, any credit balance is refunded within 10 working days to your original payment method. Submit accurate final readings to ensure correct billing.
How long does switching from OVO take?
The standard switch takes 5 working days from submission. Your energy supply continues uninterrupted throughout.
What happens to my smart meter when I switch?
Your smart meter stays in place and automatically transmits readings to your new supplier. No engineer visit or reset is needed.
Does OVO or my new supplier handle the cancellation?
Your new supplier handles the entire process automatically. You only need to submit final readings to OVO within 5 days.

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