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How to Cancel Outfox Energy

Switching away from Outfox Energy is handled by your new supplier, not Outfox directly. Your energy supply continues uninterrupted throughout the process, which typically takes 5 working days.

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Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
Overpayments are refunded to your original payment method within 30 days of your final bill.
After cancellation
Outfox retains account and usage data for 6 years per Ofgem regulations. You can request personal data deletion under GDPR, though legal or tax data may be retained.

Cancellation Steps

Go directly to Outfox Energy cancellation page

  1. Compare tariffs on a regulated comparison website

    Visit Moneysupermarket, Comparethemarket, or Uswitch. Enter your postcode and check for early exit fees on your current Outfox tariff.

  2. Select a new supplier and provide account details

    Choose your preferred tariff and provide your Outfox account number, MPAN, and MPRN. Your new supplier will contact Outfox on your behalf.

  3. Submit final meter readings on your switch date

    Take readings from both meters on the switch completion date and report them to your new supplier immediately.

  4. Review your final bill from Outfox Energy

    Outfox will send a final statement within 4-6 weeks. Any overpayment is refunded within 30 days.

Tips & Things to Know

  • Check your tariff document for exit fees before switching; fixed contracts may charge £20-£60 to leave early.
  • Submit final meter readings on switch day to avoid estimated bills and overpayments.
  • Never cancel with Outfox before your new supplier's switch is confirmed to avoid losing energy supply.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, energy must be supplied continuously; you can claim compensation for failures.
  • As an Ofgem-regulated supplier, Outfox must allow penalty-free switching (except fixed-contract exit fees) and provide clear charges.

Frequently Asked Questions

Can I cancel Outfox Energy without exit fees?
Variable rate customers can switch anytime with 30 days' notice. Fixed-rate customers may face early exit fees (typically £20-£60); check your tariff document.
How long does switching take?
The switch typically completes within 5 working days of your new supplier submitting the request, with no break in supply.
Will I get a refund for overpayment?
Yes. Any overpayment is refunded to your original bank account within 30 days of your final bill.
What if I don't submit a final meter reading?
Outfox will estimate your final usage, which may cause overcharging. Submit readings on switch day to avoid disputes.
Can I rejoin Outfox Energy later?
Yes, you can switch back anytime via comparison website or directly through Outfox at current market rates.

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