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How to Cancel Origin Energy

Leaving Origin Energy is easiest by switching to a new provider - your new retailer handles the transfer automatically. If you're closing your account entirely, you'll need to call Origin to request a final meter read.

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Quick Facts

Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Any credit balance remaining after your final bill is issued will be refunded to your payment method.
After cancellation
Account records are retained in accordance with energy retail regulations and tax requirements.

Cancellation Steps

Go directly to Origin Energy cancellation page

  1. Compare new providers

    Use energymadeeasy.gov.au to compare available plans in your postcode.

  2. Sign up with your new provider

    Complete signup online with the new retailer. Provide your Origin account details.

  3. New provider notifies Origin

    Your new retailer automatically initiates the transfer with Origin.

  4. Or call to close your account

    If not switching, call Origin on 13 24 61 and request a final meter read.

  5. Pay your final bill

    Origin sends your final bill within 6 weeks. Any credit will be refunded.

Tips & Things to Know

  • No exit fees on most residential plans - you can switch anytime.
  • Your new provider handles everything; you don't need to contact Origin when switching.
  • Request a final meter read when closing to avoid estimated bills.

Your Consumer Rights

  • Australian Consumer Law protects you from unfair contract terms and requires cancellation to be as easy as sign-up.
  • The National Energy Retail Law governs customer transfers and sets standards for switching timeframes.

Frequently Asked Questions

Are there exit fees when leaving Origin?
Most residential energy plans have no exit fees, so you can switch freely.
Do I need to call Origin to switch?
No. Sign up with a new provider online and they handle the transfer automatically.
How long does switching take?
Usually 1 - 2 billing cycles from when your new provider lodges the transfer request.
What happens to my credit balance?
Any credit is refunded after your final bill is calculated.
How do I close my account instead of switching?
Call Origin on 13 24 61, provide your account details, and request a final meter read.

Related Cancellation Guides