How to Cancel Origin Energy
Origin Energy is one of Australia's largest energy retailers. Switching providers is the typical way to leave Origin. Your new provider handles the transfer. You can also close your account when moving.
Steps verified March 2026
Quick Facts
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Final bill issued. Any credit balance is refunded.
After cancellation
Account records retained per regulatory requirements.
What to Watch Out For
- Retention team may offer a better rate.
Direct Debit & Billing Warnings
- Compare plans on energymadeeasy.gov.au before switching.
Cancellation Steps
Go directly to Origin Energy cancellation pageChoose a new energy provider
Compare plans on the government Energy Made Easy website.
Sign up with the new provider
Your new provider handles the switch. Origin is notified automatically.
Or close your account
If moving, call Origin on 13 24 61 to close your account and request a final meter read.
Pay final bill
Origin sends a final bill within 6 weeks.
Tips & Things to Know
- No exit fees on most residential energy plans in Australia.
- Your new provider handles the transfer. You do not need to call Origin.
- Request a final meter read when closing an account.
Your Consumer Rights
- Australian Consumer Law prohibits unfair contract terms.
- National Energy Retail Law governs energy customer transfers.
Frequently Asked Questions
Are there exit fees?
Most residential plans have no exit fees.
Do I need to call Origin?
Only if closing your account. Switching is handled by your new provider.
How long does switching take?
Typically 1-2 billing cycles.
What about my credit balance?
Any credit is refunded after the final bill.
Can I switch online?
Yes, sign up with a new provider online and they handle the transfer.