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How to Cancel Octopus Energy

Leaving Octopus Energy requires no direct contact with them. Your new supplier notifies Octopus and manages the switch under Ofgem rules. Your energy supply continues uninterrupted throughout.

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Quick Facts

Monthly cost
£120.00/mo
£1440.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Credit balances are refunded within 6 weeks. Debit balances must be paid by you.
After cancellation
Billing and meter data is retained for 6 years under Ofgem regulations.

Cancellation Steps

Go directly to Octopus Energy cancellation page

  1. Find a new energy supplier

    Use Uswitch, Compare the Market, or Energy Helpline to compare better tariffs.

  2. Complete the application

    Sign up with your postcode and current energy usage information.

  3. New supplier contacts Octopus

    Your new supplier automatically notifies Octopus and arranges the transfer.

  4. Submit final meter readings

    Provide readings on switch day to Octopus for an accurate final bill.

Tips & Things to Know

  • You never contact Octopus - your new supplier handles the entire switch process.
  • Photo your meter readings on switch day to prevent billing disputes later.
  • Check your contract for exit fees; variable rates typically have no penalties.

Your Consumer Rights

  • Ofgem-regulated switching ensures completion within 5 working days with no supply gap.
  • You have a 14-day cooling-off period after switching to change your mind under Consumer Rights Act 2015.

Frequently Asked Questions

Do I need to tell Octopus I'm leaving?
No. Your new supplier automatically notifies Octopus as part of the switching process.
Will I lose power during the switch?
No. Your energy supply continues without interruption throughout the 5-working-day switch.
What happens to my credit balance?
Any credit is refunded within 6 weeks of your final bill. Debit balances must be paid by you.
Are there exit fees for switching?
Variable tariffs have no exit fees. Fixed tariffs may charge - check your contract terms.
How long does the switch take?
Around 5 working days. Your new supplier manages the entire process with Octopus.

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