How to Cancel Octopus Energy
Octopus Energy is a UK energy supplier. To leave, you simply switch to another supplier through a comparison site or directly with your new provider. The new supplier handles the switch for you under Ofgem rules.
Steps verified March 2026
Quick Facts
Monthly cost
£120.00/mo
£1440.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Credit balance refunded within 6 weeks of final bill. Debit balance must be paid.
After cancellation
Billing and meter data retained for 6 years per Ofgem regulations.
Cancellation Steps
Go directly to Octopus Energy cancellation pageCompare energy deals
Use a comparison site like Uswitch, Compare the Market, or Energy Helpline to find a better deal.
Sign up with your new supplier
Complete the switch application with your chosen new supplier. You will need your postcode and current energy usage.
Your new supplier handles the rest
Under Ofgem switching rules, your new supplier contacts Octopus and arranges the transfer. This takes around 5 working days.
Submit final meter readings
Take meter readings on your switch date and submit them to Octopus to ensure an accurate final bill.
Tips & Things to Know
- You do not need to contact Octopus to leave—your new supplier handles everything.
- Take meter readings on switch day for an accurate final bill.
- Check for any exit fees on fixed tariffs before switching.
- Your supply will not be interrupted during the switch.
Your Consumer Rights
- Ofgem-regulated switching process.
- Automatic 14-day cooling-off period after switching.
- Energy supplier of last resort protections.
Frequently Asked Questions
Do I need to tell Octopus I am leaving?
No, your new supplier will notify Octopus as part of the switching process.
Will I have a gap in supply?
No, your energy supply continues uninterrupted during the switch.
What about my credit balance?
Any credit on your account will be refunded after your final bill is calculated.
Are there exit fees?
Variable tariffs have no exit fees. Fixed tariffs may have exit fees—check your tariff terms.
Annual Cost
£1440.00
per year for Octopus Energy
Cancelling saves you this every year