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How to Cancel Mullvad VPN

Mullvad uses a prepaid model rather than recurring billing, so cancellation is automatic. Simply stop adding credit to your account and your service stops when the balance expires.

Easy
VPN & Security

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Quick Facts

Monthly cost
£5.00/mo
£60.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
Unused prepaid time can be refunded within 30 days of purchase by contacting support with your account number.
After cancellation
Mullvad stores no personal data, browsing history, or activity logs. Once your account expires, nothing is retained.

Cancellation Steps

Go directly to Mullvad VPN cancellation page

  1. Access your account page

    Go to https://mullvad.net/account and enter your 16-digit account number to view your balance.

  2. Check your remaining prepaid time

    Your account page shows how many days of service remain before your balance expires.

  3. Stop adding credit

    Do not purchase additional time. Your service automatically stops when your prepaid balance expires.

  4. Request a refund if needed

    Within 30 days of purchase, contact support at https://mullvad.net/help/ with your account number to refund unused credit.

Tips & Things to Know

  • Save your 16-digit account number securely - it's your only way to access your account or request refunds.
  • Refunds for unused prepaid time are only available within 30 days of purchase.
  • Purchase shorter subscription periods if you only need occasional VPN access rather than annual plans.

Your Consumer Rights

  • UK: Consumer Rights Act 2015 grants a 14-day cooling-off period to cancel and receive a refund from purchase date.
  • US: FTC rules entitle you to cancel and obtain refunds for unused services within reasonable timeframes.

Frequently Asked Questions

How do I cancel Mullvad VPN?
Simply stop adding credit. Your service automatically stops when your prepaid balance expires. No manual cancellation needed.
Can I get a refund?
Yes, within 30 days of purchase. Contact support at https://mullvad.net/help/ with your account number. Refunds after 30 days are not guaranteed.
Does Mullvad keep my data after cancellation?
No. Mullvad stores no personal data, browsing history, or activity logs. Once your account expires, nothing is retained.
Why does Mullvad use account numbers instead of emails?
Mullvad prioritises privacy by avoiding personal data collection, so they use randomly generated 16-digit account numbers as your only identifier.
How does Mullvad's prepaid model differ from other VPNs?
Mullvad charges upfront for time that depletes as you use it, eliminating recurring charges and automatic renewals that most VPNs require.

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