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How to Cancel Hive Heating Plus

Cancellation is simple and happens entirely online through your Hive account. Your thermostat continues working after cancellation - you only lose premium features like boiler protection.

Easy
Home & Smart Home

Steps verified

Quick Facts

Monthly cost
£9.00/mo
£99.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds offered. Cancellation takes effect at the end of your current billing cycle.
After cancellation
Your account, device data, automations, and heating history remain intact after cancellation. You can continue using your thermostat and viewing historical data indefinitely.

Cancellation Steps

Go directly to Hive Heating Plus cancellation page

  1. Sign in to Hive

    Go to my.hivehome.com and log in with your email and password.

  2. Go to Account settings

    Click the Account or Settings option in the top right menu.

  3. Find your subscription

    Locate the Hive Plan or Subscription section to view your Hive Heating Plus details.

  4. Cancel and confirm

    Click Cancel Plan, skip any retention offers, then confirm. You'll receive a confirmation email immediately.

Tips & Things to Know

  • Your Hive thermostat keeps working after cancellation - you only lose the premium Plus features.
  • Basic water leak alerts continue even after cancelling, so you keep critical safety notifications.
  • Cancellation takes effect at the end of your current billing cycle, not immediately.

Your Consumer Rights

  • Under the UK Consumer Rights Act 2015, you have a 14-day cooling-off period for new distance contracts from purchase.

Frequently Asked Questions

Can I cancel Hive Heating Plus without losing my thermostat?
Yes. Your thermostat continues working normally. You only lose premium features like boiler protection and handyman access.
Will I get a refund if I cancel mid-billing cycle?
No. Hive does not offer refunds. Cancellation takes effect at the end of your current billing cycle.
What leak detection remains after cancellation?
Basic water detection alerts continue through your app. You lose only the insurance coverage and handyman support.
Can I reactivate Hive Heating Plus later?
Yes. You can reactivate at any time and all your device data, automations, and history will be preserved.
Does cancelling affect my British Gas energy supply?
No. Hive Heating Plus is a separate subscription and does not affect your gas, electricity, or other boiler policies.

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