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How to Cancel Green Energy UK

You cannot cancel Green Energy UK directly. Instead, switch to a new supplier through Ofgem's free Central Switching Service, which takes 5 working days. Exit fees of £25-£60 per fuel may apply on fixed tariffs.

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Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
Any credit balance is refunded within 30 days by cheque, bank transfer, or credit note after your final bill.
After cancellation
Account records and billing history are retained for 6 years under Ofgem regulations, then securely deleted.

Cancellation Steps

Go directly to Green Energy UK cancellation page

  1. Check your contract and exit fees

    Log in to your Green Energy UK account and review your tariff agreement for early termination charges.

  2. Compare and apply with a new supplier

    Use comparison sites to find a better deal, then apply with your chosen new supplier online.

  3. Your new supplier handles the switch

    They submit the switch request to Green Energy UK for free through the Central Switching Service automatically.

  4. Submit final meter readings

    Provide final gas and electricity readings to Green Energy UK before your switch date to avoid estimated billing.

Tips & Things to Know

  • Exit fees on fixed tariffs (£25-£60 per fuel) are often offset by savings on better deals elsewhere.
  • Your new supplier handles everything for free - do not contact Green Energy UK directly.
  • Submit final meter readings within 24 hours of your switch date to prevent billing disputes.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, you have the right to accurate billing based on actual meter readings.
  • The Central Switching Service guarantees you the right to switch suppliers free of charge within 5 working days.

Frequently Asked Questions

Can I cancel Green Energy UK early without paying fees?
Exit fees of £25-£60 per fuel may apply on fixed tariffs. Check your contract terms on your bill or account portal before switching.
How long does switching away take?
The Central Switching Service completes the switch in 5 working days from when your new supplier submits the request.
Will I get a refund if I have a credit balance?
Yes, any credit balance is refunded within 30 days by cheque, bank transfer, or credit note after your final bill.
What happens to my data after I cancel?
Account records are retained for 6 years under Ofgem and tax law requirements, then securely deleted. Your data is not shared for marketing.
What green energy suppliers should I switch to?
Ecotricity, Good Energy, and Octopus Energy offer 100% green electricity at competitive prices and may save £200-£400 per year.

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