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How to Cancel Good Energy

Cancelling Good Energy is automatic - your new supplier manages the entire switch through Ofgem's network. You never contact Good Energy directly. The process takes about 5 working days, though fixed-rate customers may face early exit fees of £20–£60.

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Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
No cancellation refund. Credit balances from overpayment are refunded within 30 days of your final bill.
After cancellation
Good Energy retains your account records and billing history for at least 6 years under Ofgem regulations and UK tax law. Data is not shared with third parties unless authorised.

Cancellation Steps

Go directly to Good Energy cancellation page

  1. Check your tariff and exit fees

    Log into goodenergy.co.uk, go to 'My Account' > 'Tariff Details', and check for early exit fees on your bill.

  2. Compare suppliers online

    Use Energyhelpline, moneysupermarket.com, or uswitch.com with your account number and meter number ready.

  3. Apply with your new supplier

    Complete the application with your Good Energy meter number. Your new supplier manages the switch automatically.

  4. Submit final meter reading on switch day

    Provide your final reading to Good Energy via your account or call 0800 254 0000 to avoid billing disputes.

Tips & Things to Know

  • Your new supplier handles the entire cancellation automatically - you never need to contact Good Energy directly.
  • Submit your final meter reading on switch day to avoid estimation errors and billing disputes.
  • Fixed-rate customers may still save money even after paying early exit fees if the new supplier's rates are lower.

Your Consumer Rights

  • Protected under the Consumer Rights Act 2015 with the right to 30 days' notice of price changes and a clear written contract.
  • Protected under Ofgem rules; escalate unresolved complaints to the independent Energy Ombudsman after 8 weeks.

Frequently Asked Questions

Can I cancel Good Energy before my contract ends?
Yes. Fixed contracts may incur early exit fees of £20–£60. Variable customers switch with no penalty. Your new supplier manages it.
Do I get a refund when I cancel?
No cancellation refund, but any credit from overpayment is refunded within 30 days of your final bill.
How long does switching take?
About 5 working days from application. Your final bill arrives within 10–15 working days after the switch.
What happens to my data after cancellation?
Good Energy retains your records for at least 6 years as required by law. Data is not shared unless you authorise it.
Do I need to contact Good Energy to cancel?
No. Your new supplier handles the entire process automatically. You only need to submit a final meter reading.

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