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How to Cancel Genesis Energy NZ

Switching from Genesis Energy is handled through Powerswitch, the official comparison tool. Your new retailer manages the entire process - you simply provide your meter number and final reading on the switch date.

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Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
Any credit balance is refunded to your original payment method within 2-3 weeks of your final bill.
After cancellation
Genesis Energy retains account records for 7 years for regulatory compliance. Request personal data deletion via their Privacy Officer.

Cancellation Steps

Go directly to Genesis Energy NZ cancellation page

  1. Compare retailers on Powerswitch

    Visit Powerswitch.org.nz, enter your address and consumption, then compare available retailers and rates.

  2. Apply with your chosen retailer

    Complete their online application with your address, contact details, and meter number from your Genesis Energy bill.

  3. Submit your final meter reading

    On the switch date, record your meter readings and submit via the Genesis Energy website, app, or call 0800 GENESIS.

  4. Switch completes in 5 business days

    Your new retailer handles all communication with the Electricity Authority. You'll receive your final bill within 2-3 weeks.

Tips & Things to Know

  • Use Powerswitch to see all available retailers for your address and lock in the best rate without missing options.
  • Check your contract type and exit fees before switching, as fixed-rate contracts may have early termination penalties.
  • Submit your meter reading on the exact switch date to avoid billing disputes or overpayment.

Your Consumer Rights

  • Fair Trading Act 1986 (NZ) protects you from misleading conduct and unfair contract terms.
  • Electricity Industry Participation Code (EIPC) governs switching processes and retailer obligations.

Frequently Asked Questions

Can I cancel Genesis Energy at any time?
You can switch anytime, but fixed-rate contracts may have exit fees. Check your contract type at 0800 GENESIS before switching.
Will I get a refund from Genesis Energy?
Yes, any credit balance is refunded to your original payment method within 2-3 weeks of your final bill being issued.
How long does switching take?
The switch takes 5 business days from submission. You continue receiving energy from Genesis Energy until completion.
How long does Genesis Energy keep my data?
Account records are retained for 7 years for regulatory compliance. Request earlier deletion via their Privacy Officer if needed.
What if I cancel directly without switching?
Direct cancellation can leave you without power and incur reconnection fees. Always switch through a new retailer instead.

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