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How to Cancel Eufy Security

Eufy Security cancellation is completed entirely in the mobile app with no calls needed. Your subscription stops immediately and cloud recordings are deleted within 30 days, though local camera recordings continue free.

Easy
Home & Smart Home

Steps verified

Quick Facts

Monthly cost
£2.99/mo
£29.99/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds for unused portions. Plan cancellation to align with your renewal date.
After cancellation
Cloud recordings are permanently deleted within 30 days. Local recordings on your HomeBase remain indefinitely.

Cancellation Steps

Go directly to Eufy Security cancellation page

  1. Open the Eufy Security app

    Launch the app on your phone and log in with your account credentials.

  2. Go to Account Settings

    Tap the profile icon at the bottom right, then select Settings or Account Settings.

  3. Find Cloud Storage or Subscriptions

    Scroll to Cloud Storage, Subscription Plans, or Billing depending on your app version.

  4. Confirm cancellation

    Select Cancel Subscription next to your active plan and confirm when prompted. You'll get instant confirmation.

Tips & Things to Know

  • Your cameras continue recording locally for free after cancellation - nothing is lost except cloud backup.
  • Cancel just after your renewal date to avoid losing unused subscription days, as no refunds are offered.
  • Keep your confirmation email as proof of cancellation in case any charge appears on your account later.

Your Consumer Rights

  • Under the Consumer Rights Act 2015 (UK), you have a 14-day cooling-off period for online subscriptions.
  • The FTC requires subscription cancellation to be as easy as sign-up under the Restore Online Shoppers Confidence Act (US).

Frequently Asked Questions

Do I need a Eufy Security subscription to use my cameras?
No. Cameras record locally for free. Cloud storage is optional and adds only remote access and cloud backup.
Will I get a refund if I cancel mid-billing cycle?
No. Eufy does not refund unused portions. Cancel just after renewal to minimise waste.
What happens to my cloud recordings after cancellation?
Cloud recordings are permanently deleted within 30 days. Local recordings on your HomeBase remain accessible indefinitely at no cost.
How long does Eufy cancellation take?
Cancellation is instant in the app. You'll receive a confirmation email within minutes.
Can I pause my Eufy subscription instead of cancelling?
No. Eufy offers no pause feature. You must cancel and resubscribe if you want to resume cloud storage.

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