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How to Cancel EDF Energy

You don't cancel EDF directly. Instead, switch to a new supplier who automatically transfers your account under Ofgem rules. Your energy supply continues uninterrupted throughout the 5-working-day process.

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Quick Facts

Monthly cost
£122.00/mo
£1464.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Credit balances are refunded within 6 weeks of your final bill. No refunds for consumed energy.
After cancellation
EDF retains your data for 6 years under Ofgem regulations. After that, it is permanently deleted.

Cancellation Steps

Go directly to EDF Energy cancellation page

  1. Compare energy deals

    Use Uswitch, MoneySupermarket, or Compare the Market to find a better tariff.

  2. Apply with your new supplier

    Sign up with your postcode, meter type, and current usage details.

  3. New supplier initiates switch

    They contact EDF and arrange the transfer. The switch completes in around 5 working days.

  4. Provide final meter readings

    Submit readings on your switch date via the EDF app or website for accurate final billing.

Tips & Things to Know

  • Check for exit fees on fixed-rate tariffs before switching - these typically cost around £25 per fuel.
  • Download your billing history from your EDF account before the switch completes.
  • Smart meters may temporarily operate as traditional meters until your new supplier updates them.

Your Consumer Rights

  • You have a 14-day cooling-off period from applying with a new supplier under the Consumer Contracts Regulations 2013.
  • Ofgem regulates switching. If your supplier makes switching harder than sign-up, escalate to the Energy Ombudsman.

Frequently Asked Questions

Do I need to tell EDF I'm leaving?
No. Your new supplier handles the entire switch process with EDF under Ofgem rules.
Will I pay exit fees?
Only if on a fixed-rate tariff, which typically charges around £25 per fuel. Variable tariffs have no fees.
Will my smart meter still work?
It may temporarily operate as a traditional meter until your new supplier updates it.
When do I get my credit refund?
Credit balances are typically refunded within 6 weeks of your final bill being issued.
Can I cancel during the switch?
You have a 14-day cooling-off period from applying with your new supplier. Contact them immediately.

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