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How to Cancel Ecotricity Green Energy

Cancellation happens automatically when you switch to a new supplier via Ofgem's Central Switching Service. You don't contact Ecotricity directly - your new supplier handles everything. Watch for early exit fees on fixed-term contracts.

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Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
Credit balances are refunded to your original payment method within 30 days of switch completion.
After cancellation
Account records are retained for 6 years after closure for Ofgem compliance. GDPR deletion requests are possible, though some data must be kept for legal and billing purposes.

Cancellation Steps

Go directly to Ecotricity Green Energy cancellation page

  1. Check for early exit fees

    Review your Ecotricity bill or contract for any early exit penalties on fixed-term deals.

  2. Choose a new supplier and apply to switch

    Compare suppliers on Moneysupermarket or USwitch, then click 'Switch Now' with your chosen provider.

  3. Provide your account details and final meter reading

    Enter your account number and current meter reading. Submit your final reading to Ecotricity to avoid billing disputes.

  4. Confirm the switch and wait 5 working days

    Your new supplier will confirm the switch date via email. The transfer happens automatically on that date.

Tips & Things to Know

  • You never contact Ecotricity - your new supplier handles the entire cancellation through Ofgem automatically.
  • Submit your final meter reading 5 days before switching and take a photo for proof against billing disputes.
  • Check if you're on a fixed-term contract first; early exit fees can be £20 - £60+ so factor this in.

Your Consumer Rights

  • Consumer Rights Act 2015 protects you against unfair contract terms and provides a 14-day cancellation period for distance contracts.
  • Ofgem Consumer Rights standards apply to all regulated energy suppliers, including protections for accurate billing and timely switches.

Frequently Asked Questions

Do I need to call Ecotricity to cancel?
No. Apply to switch with a new supplier and Ofgem handles the cancellation automatically without you contacting Ecotricity.
Will I be charged an early exit fee?
Only on fixed-term contracts, which typically charge £20 - £60+. Variable contracts have no penalties. Check your tariff document.
How long does switching take?
Five working days from when your new supplier submits your application. You'll receive confirmation emails from both suppliers.
Will I get a refund if I've overpaid?
Yes. If your account has a credit balance, Ecotricity refunds it to your original payment method within 30 days of switching.
What happens to my data after cancellation?
Ecotricity retains records for 6 years to comply with Ofgem regulations. You can request GDPR deletion, though some data must be kept for legal purposes.

Related Cancellation Guides