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How to Cancel Ecobee Premium

Cancellation is straightforward through the mobile app and takes under 3 minutes. Your thermostat continues working normally after cancellation with full scheduling and control features.

Easy
Home & Smart Home

Steps verified

Quick Facts

Monthly cost
£5.00/mo
£50.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds issued. Access continues until the end of your current billing period.
After cancellation
Your thermostat data, settings, and automation routines remain in your free account indefinitely. Premium features like detailed energy reports and air quality analytics become unavailable.

Cancellation Steps

Go directly to Ecobee Premium cancellation page

  1. Open the Ecobee app and sign in

    Launch the Ecobee app and sign in with your registered email and password.

  2. Navigate to Account Settings

    Tap the menu icon in the bottom-right corner, select Settings, then choose Account.

  3. Go to Subscription settings

    Within Account settings, tap Subscription to view your current plan and renewal date.

  4. Confirm cancellation

    Tap Cancel Subscription, review any offers, then confirm. Access continues until your billing cycle ends.

Tips & Things to Know

  • Your thermostat stays fully functional after cancellation with all scheduling and basic integrations intact.
  • Premium access continues until the end of your billing period, so check your confirmation email for the exact date.
  • Cancel just before renewal to maximise value if you only occasionally use premium energy reports.

Your Consumer Rights

  • UK: The Consumer Rights Act 2015 requires cancellation to be as easy as subscription; 14-day cooling-off applies to distance contracts.
  • US & Canada: FTC and Canadian Consumer Protection laws require clear, accessible cancellation methods and transparent billing practices.

Frequently Asked Questions

Can I cancel Ecobee Premium anytime?
Yes, cancel anytime with no early termination fees. Premium access continues until the end of your billing cycle.
Will I get a refund if I cancel mid-cycle?
No. Ecobee does not offer refunds. You keep access until your billing period ends.
What happens to my thermostat after cancelling?
Your thermostat remains fully functional with scheduling, temperature control, and basic smart home integrations. Premium features like detailed energy reports end.
Will I lose air quality monitoring?
Advanced air quality monitoring ends when your subscription expires. Basic sensor readings continue with core features.
Can I reactivate Premium after cancelling?
Yes, you can reactivate anytime through Account Settings. Your data remains intact and premium features return immediately.

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