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How to Cancel Contact Energy NZ

Switching from Contact Energy is handled by your new retailer, who manages the entire process. Your supply continues uninterrupted and you'll receive a final bill based on usage through the switch date.

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Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
Credit balances are refunded within 10-15 business days via your original payment method. Outstanding balances must be settled with your final bill.
After cancellation
Contact Energy retains account records and billing history for 7 years to comply with New Zealand tax regulations. After this period, personal data is securely destroyed.

Cancellation Steps

Go directly to Contact Energy NZ cancellation page

  1. Compare providers on Powerswitch.org.nz

    Enter your address and annual usage from your bill to view all available retailers and their total annual costs.

  2. Check your contract type for early exit fees

    Look at your Contact Energy bill or online account to see if you're on a fixed-term contract, which may charge $50-$200+ to exit.

  3. Select a new retailer and submit your application

    Choose your provider, enter your address and meter number, select your switch date, and submit - approval takes 5-10 business days.

  4. Allow 5 business days for the switch to complete

    Your new retailer notifies Contact Energy and your supply continues uninterrupted until the switch date takes effect.

Tips & Things to Know

  • Use Powerswitch.org.nz - the official Electricity Authority NZ endorsed comparison tool for accurate local pricing.
  • Check if you're on a fixed-term contract before switching, as early exit fees can range from $50 to $200+.
  • Switching electricity does not affect bundled broadband - cancel it separately if needed.

Your Consumer Rights

  • Fair Trading Act 2013 (NZ) protects you from misleading pricing and unfair contract terms.
  • Electricity Authority NZ regulates retailers and manages consumer complaints and disputes.

Frequently Asked Questions

Does Contact Energy charge a cancellation fee?
No fee applies on standard month-to-month plans. Fixed-term contracts typically charge $50-$200+ to exit early - check your bill for your contract end date.
How long does it take to switch providers?
The switch takes 5 business days from when your new retailer notifies Contact Energy. Your supply continues without interruption until the switch date.
Will I get a refund when I leave Contact Energy?
Yes, if you have a credit balance. Contact Energy refunds it within 10-15 business days via your original payment method.
What's the best way to compare Contact Energy rates?
Use Powerswitch.org.nz, the official independent comparison tool. Enter your address and usage to see all retailers and total annual costs side-by-side.
Can I switch broadband separately from electricity?
Yes. Switching electricity does not affect broadband. Contact Contact Energy separately to cancel broadband as it has its own contract terms.

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