How to Cancel Bulb Energy
Cancellation happens by switching to a new energy supplier through a comparison website or directly. Your new provider manages the entire process automatically within 5 working days. You'll receive a final bill within 4-6 weeks with any credit refunded.
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Quick Facts
- Cancel online?
- Yes
- Pause option?
- No
- Refund policy
- Credit balances are refunded within 10-15 working days after final bill. Outstanding balances are invoiced separately.
- After cancellation
- Octopus Energy retains account information for up to 6 years under Ofgem regulations. After this, your data is deleted or anonymised per UK GDPR.
Cancellation Steps
Go directly to Bulb Energy cancellation pageCompare suppliers and tariffs
Use Uswitch or MoneySuperMarket, enter your postcode and current usage, and review available tariffs and costs.
Select new supplier and apply
Click 'Switch' and provide your details, account number, and meter number from your recent bill.
Confirm switch authorisation
Your new supplier will email confirmation within 24-48 hours. Don't contact Octopus Energy - they handle it automatically.
Submit final meter readings
On your switch date, submit readings from both meters to your new supplier to ensure accurate final billing.
Tips & Things to Know
- Submit meter readings on switch day to avoid delayed or inaccurate final bills.
- Check your contract for early exit fees before switching - fixed rates may charge £25-£60.
- Allow 6-8 weeks for your final bill to arrive; contact your new supplier if it doesn't.
Your Consumer Rights
- Under the Consumer Rights Act 2015, you have the right to accurate billing and cannot be charged for unused energy.
- Ofgem guarantees your right to switch within 5 working days and protects you from excessive exit fees.
Frequently Asked Questions
- Do I contact Bulb to cancel?
- No. Your new supplier handles all communication automatically. Contacting Octopus Energy directly may delay your switch.
- Will I get a refund?
- Yes. Any credit balance is refunded within 10-15 working days after your final bill. Outstanding balances are invoiced separately.
- How long does switching take?
- The switch takes 5 working days, but your final bill arrives 4-6 weeks later. Total process is 6-8 weeks.
- Are there exit fees?
- Variable tariffs typically have no fees. Fixed contracts may charge £25-£60 - check your account or latest bill.
- What happens to my data after cancellation?
- Octopus Energy keeps your data for up to 6 years under Ofgem rules, then deletes or anonymises it per UK GDPR.