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How to Cancel Bord Gais Energy IE

Switching to a new energy supplier automatically ends your Bord Gais contract. Your new supplier manages the entire process. Be aware that fixed-rate contracts typically include early exit fees of €30-€100.

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Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
Credit balances are refunded within 30 days via your original payment method. Outstanding balances are invoiced on your final bill.
After cancellation
Bord Gais retains records for 6 years under Irish law, then securely deletes them in compliance with GDPR.

Cancellation Steps

Go directly to Bord Gais Energy IE cancellation page

  1. Check your contract end date and exit fees

    Log into your Bord Gais account or check your bill to find your contract type and end date. Call 1850 60 60 60 to confirm any early exit fees if unclear.

  2. Compare suppliers on Bonkers.ie

    Enter your postcode and annual consumption from your bill to compare at least 3-4 quotes. Review total costs, boiler cover, and customer ratings.

  3. Apply with your chosen new supplier

    Click 'Switch' on the supplier's website and provide your Bord Gais account number and meter readings. Your new supplier automatically submits the switch request.

  4. Wait 15-21 days for switch completion

    Your new supplier sends confirmation with the switch date. Bord Gais issues a final bill and any credit refund within 30 days of the switch date.

Tips & Things to Know

  • Fixed-rate exit fees of €30-€100 apply only if you switch before your contract end date; check your bill for the exact expiry.
  • Confirm whether your new supplier offers boiler cover or home emergency support before switching, as you lose Bord Gais benefits.
  • Request written confirmation of exit fees from Bord Gais before applying with a new supplier to avoid surprises.

Your Consumer Rights

  • EU Consumer Rights Directive (2011/83/EU): Right to transparent terms and 14-day withdrawal period; energy consumed is exempt from cancellation.
  • Commission for Regulation of Utilities (CRU): Right to fair billing, clear terms, and statutory dispute resolution.

Frequently Asked Questions

Do I need to contact Bord Gais to cancel?
No. Your new supplier automatically submits the switch request to Bord Gais on your behalf.
Can I cancel without paying an exit fee?
Yes, if you're on a variable tariff or past your fixed-rate contract end date. Fixed-rate contracts typically charge €30-€100 to exit early.
Will I get a refund for any credit balance?
Yes. Bord Gais refunds any credit balance within 30 days via your original payment method.
How long does switching take?
The process takes 15-21 days from when your new supplier submits the switch request.
What happens to my data after switching?
Bord Gais retains your data for 6 years as required by Irish law, then securely deletes it under GDPR.

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