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How to Cancel British Gas HomeCare

You must cancel British Gas HomeCare by phone with 30 days' notice - there is no online cancellation option. Your cover continues until the end of your notice period, and you may receive a prorated refund if cancelling a mid-contract annual plan.

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Quick Facts

Monthly cost
£12.00/mo
£144.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Prorated refund for mid-contract annual cancellations, minus cancellation fees. 14-day cooling-off period allows penalty-free cancellation. Refunds take 4-6 weeks.
After cancellation
British Gas retains claim records and engineer visit history for up to 6 years after cancellation for insurance and regulatory purposes under GDPR.

Cancellation Steps

Go directly to British Gas HomeCare cancellation page

  1. Gather your account details

    Locate your account number from your most recent HomeCare bill. Have your postcode and associated phone number ready for verification.

  2. Call British Gas customer service

    Phone 0333 202 9802 (Mon-Fri 8am-8pm, Sat 8am-5pm, Sun 10am-4pm). Tell the representative you wish to cancel your HomeCare policy.

  3. Provide 30 days' notice

    Give your preferred cancellation date, which must be at least 30 days from your call. The agent will confirm the date and provide a cancellation reference number.

  4. Request written confirmation

    Ask for written confirmation of your cancellation including the date, reference number, and refund amount. Save this for your records.

Tips & Things to Know

  • Call early in the month for faster processing of your cancellation request.
  • If within 14 days of purchase, you can cancel penalty-free under the statutory cooling-off period.
  • Your boiler's manufacturer warranty remains valid after cancelling HomeCare.

Your Consumer Rights

  • Consumer Rights Act 2015 provides a 14-day cooling-off period for new subscriptions and protection against unfair contract terms.
  • Distance Selling Regulations 2000 apply to remote cancellations, ensuring you receive clear information about cancellation terms before purchase.

Frequently Asked Questions

Can I cancel British Gas HomeCare online?
No. Cancellation must be done by phone on 0333 202 9802. There is no online cancellation option available.
Will I get a refund if I cancel HomeCare?
Yes, if cancelling an annual plan mid-contract, you receive a prorated refund minus any applicable cancellation fees. Refunds take 4-6 weeks to process.
Can I cancel within 14 days without penalty?
Yes. If you're within 14 days of purchase, you can cancel penalty-free under the cooling-off period. After that, annual plans may incur cancellation fees.
How long does British Gas HomeCare cancellation take?
The phone call takes about 10 minutes. Your cover ends 30 days later. Refunds process within 4-6 weeks of your cancellation date.
What data does British Gas keep after cancellation?
British Gas retains your claim history and engineer records for up to 6 years for insurance purposes. You can request access or deletion after this period.

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