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How to Cancel Amazon Smart Home

Cancelling Alexa Guard Plus is quick and entirely in-app. Cancellation takes effect immediately and stops future charges, though basic Guard features remain free.

Easy
Home & Smart Home

Steps verified

Quick Facts

Monthly cost
£4.99/mo
£49.99/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds. Cancellation stops future billing immediately.
After cancellation
Your Guard configuration and device settings are preserved after cancellation. Resubscribe anytime without losing your setup.

Cancellation Steps

Go directly to Amazon Smart Home cancellation page

  1. Open the Alexa app

    Launch the Alexa app and sign in with your Amazon account.

  2. Navigate to Guard

    Tap the menu icon at the bottom right, scroll down, and select 'Guard'.

  3. Access subscription settings

    Tap the subscription status showing 'Guard Plus Active' at the top of the screen.

  4. Confirm cancellation

    Tap 'Cancel Guard Plus' and confirm on the next screen. You'll receive a confirmation email.

Tips & Things to Know

  • Basic Guard features like sound and motion detection stay free after cancellation.
  • Cancel before your renewal date to avoid the next charge; check the renewal date in Guard settings.
  • Your Guard configuration is saved if you resubscribe later without losing any previous setup.

Your Consumer Rights

  • Under the Consumer Rights Act 2015 (UK), you have a 14-day cooling-off period for digital services from purchase date.
  • Under FTC guidelines (US), subscription cancellation must be as easy as the original purchase process.

Frequently Asked Questions

Can I cancel Alexa Guard Plus anytime?
Yes. There is no contract or early termination fee. Cancel anytime and you won't be charged for the next billing cycle.
Will I get a refund if I cancel?
No. Amazon does not offer refunds. Cancellation stops future charges only.
What happens to my Echo devices after cancellation?
Your devices work normally for music and smart home control. You only lose the emergency helpline and premium alerts.
Can I reactivate Guard Plus later?
Yes. Resubscribe anytime through the app and your settings will be restored.
Is Guard Plus fully available in the UK?
Guard Plus has limited UK availability. Some features like the emergency helpline may not be operational. Check your app to see what's supported.

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