Let Me Cancel
BrowseCountriesToolsBlog
Submit a service
AGL Energy AU logo

How to Cancel AGL Energy AU

You don't cancel AGL directly - you sign up with a new retailer who handles the switch. Check your contract for early exit fees and submit your final meter reading to avoid disputes.

Moderate
Utilities

Steps verified

Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
Any credit balance is refunded to your original payment method within 10 to 15 business days.
After cancellation
AGL retains your account information and billing records for a minimum of 5 years for tax and regulatory purposes.

Cancellation Steps

Go directly to AGL Energy AU cancellation page

  1. Compare plans on energymadeeasy.gov.au

    Visit the government comparison tool, enter your postcode and usage, then filter by price and contract terms.

  2. Check your AGL contract for exit fees

    Log into agl.com.au or call 131 245 to confirm if you're on a fixed plan with early termination fees.

  3. Sign up with your new retailer

    Complete their online application with your AGL account and meter number. They'll confirm your switch date.

  4. Submit your final meter reading to AGL

    Submit a photo of your meter through your AGL account or call 131 245 before your switch date.

Tips & Things to Know

  • Fixed-rate plans charge early exit fees of £50 to £300; check your contract end date to avoid penalties.
  • Always submit your final meter reading with proof to prevent AGL estimating your usage and overcharging.
  • New retailers often offer sign-up discounts of 5 to 15% off the first year; factor these into your comparison.

Your Consumer Rights

  • Under the Australian Consumer Law, AGL must provide accurate billing and clear contract terms; dispute charges within 21 days.
  • The Australian Energy Regulator ensures compliance with energy rules; lodge complaints with the AER or your state's Ombudsman.

Frequently Asked Questions

Does AGL charge an exit fee when I switch?
Only if you're on a fixed-rate plan breaking the contract early. Variable plans have no early termination fee. Call 131 245 to check.
Will I get a refund if I have a credit balance?
Yes, any credit will be refunded to your original payment method within 10 to 15 business days of your final bill.
How long does the switch take?
The switch typically takes 5 to 10 business days from when you sign up with your new retailer.
What happens to my solar feed-in tariff rate?
Your new retailer's feed-in rate applies, typically 5 to 15 cents per kilowatt-hour depending on location.
Can I rejoin AGL after switching away?
Yes, you can rejoin at any time, but compare current rates with other retailers first.

Related Cancellation Guides