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How to Cancel Zoho CRM

You can cancel Zoho CRM directly through your billing dashboard. You'll either downgrade to the free tier or terminate entirely, with access continuing until the end of your current billing period.

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Quick Facts

Monthly cost
£14.00/mo
£168.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds offered. Access continues until the end of your current billing period.
After cancellation
Downgrading to free preserves data indefinitely. Full cancellation retains data briefly before deletion, so export to CSV first.

Cancellation Steps

Go directly to Zoho CRM cancellation page

  1. Sign in to Zoho CRM as an administrator

    Visit zoho.com/crm and log in with your credentials. You must have administrator access to manage billing.

  2. Go to Settings and select Billing

    Click the settings icon in the top right corner, then select 'Billing' from the menu.

  3. Click 'Cancel Subscription'

    Click the Cancel button next to your plan and choose to downgrade to free or cancel completely.

  4. Export your data and confirm

    Go to Settings > Data > Export to download your CRM data as CSV, then confirm cancellation.

Tips & Things to Know

  • Export all your data as CSV before cancelling to ensure you have a permanent backup.
  • Downgrade to the free plan instead to keep your data accessible and preserved indefinitely.
  • Cancelling CRM doesn't affect other Zoho apps unless you're on the Zoho One bundle.

Your Consumer Rights

  • UK users are protected under the Consumer Rights Act 2015.
  • US users are protected under FTC regulations.

Frequently Asked Questions

Can I cancel Zoho CRM at any time?
Yes, you can cancel anytime with no contract or early termination fees. Cancellation takes effect at the end of your billing cycle.
Will I get a refund if I cancel Zoho CRM?
No. Zoho CRM does not offer refunds on cancelled subscriptions regardless of when you cancel.
What happens to my data when I cancel?
Downgrading to free preserves your data indefinitely. If you fully cancel, export to CSV first as data is retained only briefly before deletion.
Should I downgrade or fully cancel?
Downgrading to the free plan is recommended as it preserves your data and supports 3 users with basic features.
Does cancelling CRM affect my other Zoho apps?
No. Each Zoho app is billed separately unless you're on Zoho One, so cancelling CRM won't affect other products.

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