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How to Cancel Xero

Cancellation is straightforward through your organisation settings. Your access continues until the end of your current billing period, but export your financial data first as Xero retains it read-only for 12 months only.

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Quick Facts

Pricing (all plans)
StarterBasic invoicing and bank feeds£15.00/mo
StandardFull accounting features£30.00/mo
PremiumMulti-currency and projects£42.00/mo
Highest tier = £180.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds for unused portions. Monthly plans end at billing cycle close; annual plans cannot be refunded.
After cancellation
Your organisation and data remain in read-only mode for 12 months after cancellation. You cannot edit records or create transactions. Export all data before this period expires.

Cancellation Steps

Go directly to Xero cancellation page

  1. Sign in to Xero

    Go to xero.com and log in with your email and password.

  2. Access organisation settings

    Click your organisation name in the top-left corner, then select "Settings" from the dropdown menu.

  3. Navigate to Subscription

    In Settings, click "Subscription" or "Billing" to view your current plan and renewal date.

  4. Click Cancel Subscription and confirm

    Click the "Cancel Subscription" button, select a cancellation reason, then confirm your decision.

Tips & Things to Know

  • Export all your financial data before cancelling - Xero keeps it read-only for 12 months only.
  • Notify your accountant or bookkeeper at least 48 hours before cancelling to avoid service disruption.
  • Check your billing cycle: monthly plans end at the end of the month, annual plans do not offer refunds for unused time.

Your Consumer Rights

  • UK users: Consumer Rights Act 2015 requires transparent cancellation terms and protection against unfair contract terms.
  • US users: FTC regulations require clear cancellation mechanisms and prohibit negative option abuse.

Frequently Asked Questions

Can I cancel Xero at any time?
Yes. Monthly plans cancel at the end of the current billing cycle. Annual plans do not offer refunds for unused portions.
Will I get a refund if I cancel Xero?
No. Xero does not refund unused portions of your billing period, whether monthly or annual.
What happens to my data after cancellation?
Your organisation and all data remain in read-only mode for 12 months. You cannot create transactions or edits. Export everything beforehand if you need long-term access.
How long does Xero cancellation take?
Cancellation is instant in the system. Access ends at the conclusion of your current billing cycle.
Will my accountant lose access when I cancel?
Yes. Any team members or accountants lose access immediately upon cancellation. Notify them beforehand to export needed reports.

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