How to Cancel Shopify
Shopify is a leading ecommerce platform for online stores. Cancel or pause your store through admin settings. Export product data, customer lists, and order history before cancelling.
Steps verified March 2026
Quick Facts
Pricing (all plans)
Cancel online?
Yes
Pause option?
Yes
Refund policy
No refunds on subscription fees.
After cancellation
Store data retained for 2 years after deactivation.
Direct Debit & Billing Warnings
- Third-party Shopify app subscriptions must be cancelled separately.
Cancellation Steps
Go directly to Shopify cancellation pageExport your data
In Shopify Admin, export products, customers, and orders from their respective sections.
Go to Settings > Plan
In your Shopify Admin, navigate to Settings > Plan.
Cancel or pause your plan
Click "Deactivate Store" or "Pause and Build" and follow the prompts.
Confirm cancellation
Enter your password and confirm. Shopify retains your data for 2 years if you return.
Tips & Things to Know
- Use "Pause and Build" ($9/month) if you want to keep your store without selling.
- Export all data — products, customers, orders, and theme files.
- Cancel third-party app subscriptions separately to avoid continued charges.
- Domain names purchased through Shopify transfer to your ownership.
Your Consumer Rights
- Consumer Rights Act 2015 for UK users.
Frequently Asked Questions
Can I pause instead of cancelling?
Yes, the "Pause and Build" plan is $9/month and lets you keep your admin access.
What happens to my domain?
Domains purchased through Shopify transfer to you. Third-party domains just need DNS updates.
Can I reactivate later?
Yes, Shopify retains your store data for up to 2 years.
What about third-party apps?
Cancel each third-party app subscription separately through Shopify admin to avoid charges.
Annual Cost
£468.00
per year for Shopify
Cancelling saves you this every year