How to Cancel Shopify
Cancellation is straightforward through your admin settings. You can pause your store for $9/month instead, or deactivate it completely. Shopify keeps your data for 2 years if you return.
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Business ToolsSteps verified
Quick Facts
| BasicEssential features for new businesses | £39.00/mo |
| ShopifyGrowing businesses | £105.00/mo |
| AdvancedAdvanced reporting and features | £399.00/mo |
| Highest tier = £468.00/year | |
- Cancel online?
- Yes
- Pause option?
- Yes
- Refund policy
- No refunds on subscription fees paid.
- After cancellation
- Store data retained for 2 years after deactivation. After 2 years, data is permanently deleted.
Cancellation Steps
Go directly to Shopify cancellation pageExport your data
In Shopify Admin, export products, customers, and orders before deactivating.
Go to Settings > Plan
In your Shopify Admin, navigate to Settings > Plan and billing.
Select Pause or Deactivate
Click "Pause and Build" for $9/month or "Deactivate Store" to fully cancel.
Confirm cancellation
Enter your password to confirm. Your data is retained for 2 years.
Tips & Things to Know
- Use "Pause and Build" ($9/month) to keep your store without selling.
- Cancel third-party app subscriptions separately to avoid extra charges.
- Export all data - products, customers, orders, and theme files - before cancelling.
Your Consumer Rights
- Under the Consumer Rights Act 2015, UK users have rights to cancel digital services within 14 days of purchase.
- Shopify must not make cancellation harder than signup, per the Digital Markets Act.
Frequently Asked Questions
- Can I pause instead of cancelling?
- Yes. "Pause and Build" costs $9/month and keeps your admin access and store data intact.
- What happens to my domain when I cancel?
- Domains purchased through Shopify transfer to you. Third-party domains require DNS updates.
- Can I reactivate my store later?
- Yes. Shopify retains your store data for 2 years, so you can reactivate anytime.
- Do I need to cancel third-party apps separately?
- Yes. Cancel each app subscription individually in Shopify admin to stop charges.
- Is there a cancellation fee?
- No. You can cancel anytime. You only pay until your next billing date.