How to Cancel QuickBooks
QuickBooks Online is Intuit's cloud accounting software used by millions of small businesses. Cancel through your account settings. Export all data before cancelling as access is lost after cancellation.
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Quick Facts
| Simple StartOne user, basic features | £30.00/mo |
| Essentials3 users, bills management | £60.00/mo |
| Plus5 users, inventory tracking | £90.00/mo |
| Advanced25 users, advanced reporting | £200.00/mo |
| Highest tier = £360.00/year | |
- Cancel online?
- Yes
- Pause option?
- Yes
- Refund policy
- No refunds for partial billing periods. 30-day guarantee on new subscriptions.
- After cancellation
- Data retained for 1 year after cancellation. Export before cancelling.
Cancellation Steps
Go directly to QuickBooks cancellation pageExport your data
Before cancelling, go to Settings > Export Data and download all your financial records.
Go to Account settings
Click the gear icon > Account and Settings > Billing & Subscription.
Cancel subscription
Click "Cancel" or "Cancel Trial/Subscription" and follow the prompts.
Confirm and save data
Confirm cancellation. QuickBooks retains your data for 1 year, but export it now for safety.
Tips & Things to Know
- Export ALL data before cancelling — you cannot access it after the retention period.
- QuickBooks data can be exported in various formats for use with other software.
- Consider downgrading to Simple Start instead of full cancellation.
- If you have payroll, cancel that separately.
Your Consumer Rights
- Consumer Rights Act 2015 for UK users.
Frequently Asked Questions
- Can I export my data?
- Yes, export all reports, transactions, and records before cancelling.
- What happens to my payroll?
- QuickBooks Payroll must be cancelled separately from QuickBooks Online.
- Can I pause instead?
- QuickBooks sometimes offers a reduced-rate pause option.
- How long is my data kept?
- QuickBooks retains your data for approximately 1 year after cancellation.
