Let Me Cancel
BrowseCountriesToolsBlog
Submit a service
FreshBooks logo

How to Cancel FreshBooks

Cancellation is straightforward and takes a few minutes online. Before cancelling, export all your invoices and financial records, as FreshBooks only retains data for 30 - 90 days after closure.

Moderate
Business Tools

Steps verified

Quick Facts

Pricing (all plans)
Lite5 billable clients£19.00/mo
Plus50 billable clients£33.00/mo
PremiumUnlimited clients£60.00/mo
Highest tier = £228.00/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
Full refund within 30 days of sign-up. After that, no refund for unused time.
After cancellation
Data is retained for 30 - 90 days after cancellation, then permanently deleted. Export all records before cancelling.

Cancellation Steps

Go directly to FreshBooks cancellation page

  1. Export your financial data

    Log into FreshBooks and go to the Reports section. Export all invoices, expenses, and financial records as PDF or CSV before cancelling.

  2. Sign in to Account & Billing

    Go to my.freshbooks.com and click your profile icon in the top right. Select 'Account & Billing' from the dropdown menu.

  3. Find the cancellation option

    Scroll to the 'Subscription' or 'Plan Details' section. Look for the 'Cancel My Account' button at the bottom.

  4. Confirm cancellation

    Click 'Cancel My Account' and confirm your decision. You'll receive a confirmation email. Access ends at the end of your billing cycle.

Tips & Things to Know

  • Export all data immediately - it's deleted permanently after 30 - 90 days.
  • Your clients can still pay outstanding invoices for a limited time after cancellation.
  • Consider downgrading to the Lite plan (£19/month) instead of cancelling if you need occasional invoicing.

Your Consumer Rights

  • 30-day money-back guarantee for new FreshBooks subscribers under the sign-up terms.
  • UK users have 14-day cancellation rights for digital services under the Consumer Rights Act 2015.

Frequently Asked Questions

Can I cancel FreshBooks anytime?
Yes. There is no long-term contract. Cancellation takes effect at the end of your current billing cycle.
Will I get a refund?
Only if you cancel within 30 days of sign-up. After 30 days, no refund is issued for unused time.
What happens to my data after cancellation?
Your data is kept for 30 - 90 days, then permanently deleted. Export everything before cancelling.
How long does cancellation take?
The process takes a few minutes online. It becomes effective at the end of your billing cycle.
Can I pause instead of cancelling?
Yes. FreshBooks offers a pause option to temporarily suspend your account without losing your data.

Related Cancellation Guides