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How to Cancel Zettle

Cancelling Zettle is straightforward and done entirely online. You must withdraw any remaining balance before closure, then confirm the cancellation.

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Quick Facts

Cancel online?
Yes
Pause option?
No
Refund policy
No refunds of transaction fees. Withdraw your remaining balance before closure.
After cancellation
Zettle retains transaction history and account records for 6-7 years for tax and regulatory compliance. You lose online access after closure.

Cancellation Steps

Go directly to Zettle cancellation page

  1. Sign in to Zettle

    Go to my.zettle.com and log in with your email and password.

  2. Go to Settings

    Click your profile icon and select Settings, then scroll to Account.

  3. Withdraw your balance

    Go to Payouts and transfer any remaining funds to your bank account.

  4. Close your account

    Click Close Account and confirm. You'll receive a confirmation email shortly.

Tips & Things to Know

  • You keep your Zettle card reader device - it just won't process payments after closure.
  • Export your transaction history before closing if you need it for tax or accounting purposes.
  • Closing Zettle does not affect your PayPal account if they're linked.

Your Consumer Rights

  • UK Consumer Rights Act 2015 protects your right to cancel services and receive refunds where applicable.
  • EU and Irish users: Consumer Rights Directive 2011/83/EU grants 14-day cancellation rights and unfair contract protections.

Frequently Asked Questions

Can I cancel Zettle at any time?
Yes. There are no contracts or cancellation fees. You only pay transaction fees for payments processed.
Will I get a refund if I cancel?
No refunds of transaction fees. Withdraw any remaining balance before closure - that's your own money.
What happens to my transaction history?
Zettle retains records for 6-7 years for tax and regulatory compliance. Download your data before closing.
Do I have to return my card reader?
No. The device is yours to keep, but it won't work after account closure.
Can I reopen my account after closing?
No automatic reopen option. Contact Zettle support to discuss reactivation or reopening as a new customer.

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