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How to Cancel Voi E-Scooter Pass

Cancellation is handled entirely through the Voi mobile app without contacting support. Your pass remains active until the end of your current billing period, though no refund is issued for unused time.

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Quick Facts

Monthly cost
£9.99/mo
£119.88/year
Cancel online?
Yes
Pause option?
No
Refund policy
No refunds for active passes or unused portions. Your pass remains active until the end of your billing period.
After cancellation
Your account and ride history remain stored indefinitely. You can delete your account through settings to remove all personal data.

Cancellation Steps

Go directly to Voi E-Scooter Pass cancellation page

  1. Open the Voi app and sign in

    Launch Voi on your iOS or Android device and log in with your registered email and password.

  2. Go to your account settings

    Tap your profile icon in the bottom-right corner, then select 'Settings' or 'Account'.

  3. Find your active passes

    Select 'Passes' or 'Subscriptions' to view all your current monthly passes.

  4. Confirm cancellation

    Tap 'Cancel' on your active pass and confirm. You'll get instant confirmation via app and email.

Tips & Things to Know

  • Cancel just before your billing date to minimise wasted costs whilst keeping access until period-end.
  • Switch to pay-per-ride pricing (£0.50-£1.50 per trip) after cancelling for occasional use.
  • Use all remaining rides from your paid month before cancellation, as no refunds are issued.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, you may request a refund within 14 days of purchase if the service hasn't been fully delivered.
  • Voi must not make cancellation harder than sign-up, per the Digital Markets, Competition and Consumers Act 2024.

Frequently Asked Questions

Can I cancel my Voi pass anytime?
Yes, you can cancel anytime through the app with no early termination fees. Your pass remains active until the end of your billing period.
Do I get a refund if I cancel mid-month?
No. Voi does not offer refunds for active passes or unused portions. Your pass continues until your next billing date.
What happens to my account after cancelling?
Your account and ride history remain stored indefinitely. You can resubscribe anytime or use pay-per-ride pricing instead.
How long does cancellation take?
Cancellation takes 2-3 minutes through the app. You'll receive instant confirmation via app and email.
Can I still ride Voi scooters after cancelling?
Yes. You can switch to pay-per-ride pricing at £0.50-£1.50 per trip or resubscribe to a monthly pass anytime.

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