How to Cancel Enterprise Car Club
Enterprise Car Club provides pay-as-you-go car sharing across the UK. Cancelling requires contacting member services as there is no self-service online cancellation.
Steps verified March 2026
Quick Facts
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Deposit refunded within 30 days minus any outstanding charges.
After cancellation
Account data retained for 6 years per DVLA requirements.
Cancellation Steps
Go directly to Enterprise Car Club cancellation pageCheck your membership terms
Review your membership agreement for any minimum commitment period or notice requirements.
Contact member services
Call Enterprise Car Club on 0345 266 9384 or email members@enterprisecarclub.co.uk.
Request cancellation
Ask to cancel your membership and confirm any outstanding charges or deposits.
Return your member card
You may be asked to return your RFID membership card.
Tips & Things to Know
- Check for any outstanding trip charges before cancelling.
- Your deposit may take up to 30 days to be refunded.
- Ask for written confirmation of your cancellation.
Your Consumer Rights
- UK Consumer Rights Act 2015 applies.
- Right to cancel within 14 days of joining under distance selling regulations.
Frequently Asked Questions
Is there a cancellation fee?
No cancellation fee, but you must clear any outstanding trip charges.
Will I get my deposit back?
Yes, deposits are refunded within 30 days of cancellation.
Can I cancel online?
No, you must contact member services by phone or email.
Annual Cost
£60.00
per year for Enterprise Car Club
Cancelling saves you this every year