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How to Cancel Turo

Closing a Turo account is straightforward and done entirely online. You must settle any outstanding balances and complete or cancel active trips first.

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Quick Facts

0
Cancel online?
Yes
Pause option?
No
Refund policy
Trip refunds depend on the host's cancellation policy. Account closure does not trigger refunds for future bookings.
After cancellation
Your account data is deleted within 30 days of closure, except where legally required to retain it.

Cancellation Steps

Go directly to Turo cancellation page

  1. Sign in to Turo

    Go to turo.com or open the Turo app and log in with your credentials.

  2. Go to Account Settings

    Click your profile picture and select Account Settings from the dropdown menu.

  3. Click Delete Account

    Scroll to the bottom and click Delete Account. You must have no active trips or outstanding balances.

  4. Confirm via email

    Click the confirmation link Turo sends you to complete the deletion process.

Tips & Things to Know

  • Complete or cancel all pending trips before requesting deletion to avoid delays.
  • Remove all vehicle listings if you are a host before closing your account.
  • Download trip receipts and payment history before deletion, as access will be lost.

Your Consumer Rights

  • Under the UK Consumer Rights Act 2015, you have the right to cancel your account at any time without penalty.
  • Under US state consumer protection laws, you may have additional rights regarding data deletion and termination.

Frequently Asked Questions

Is Turo a subscription service?
No. Turo charges per trip. Closing your account removes your profile and data from the platform.
Can I get a refund if I cancel a trip?
Refunds depend on the host's cancellation policy and how far in advance you cancel.
What happens to my reviews after I close my account?
All your reviews are deleted when your account closes and cannot be recovered.
How long does account deletion take?
Deletion is instant after you confirm via email. Your data is fully removed within 30 days.
Can I reactivate my account after closing it?
No. Once deleted, your account and data are permanently removed. You must create a new account.

Related Cancellation Guides