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How to Cancel TrustedHousesitters

You can cancel your TrustedHousesitters membership entirely online through your account settings. Be aware that refunds are only available within 14 days of purchase; after that, cancellations are non-refundable.

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Quick Facts

Pricing (all plans)
SitterAnnual£99.00/mo
OwnerAnnual£99.00/mo
CombinedAnnual£149.00/mo
Highest tier = £99.00/year
Cancel online?
Yes
Pause option?
No
Refund policy
Full refund available within 14 days of purchase. After 14 days, all fees are non-refundable.
After cancellation
Your profile, reviews, ratings, and sitter references are permanently saved after cancellation. Rejoin anytime to reactivate your account with full history intact.

Cancellation Steps

Go directly to TrustedHousesitters cancellation page

  1. Sign in to TrustedHousesitters

    Go to trustedhousesitters.com and log in with your email and password.

  2. Go to Account Settings

    Click your profile icon in the top right and select 'My Account' from the dropdown menu.

  3. Find the Membership section

    Locate 'Membership' or 'Subscription' in your account dashboard and click it.

  4. Click Cancel and confirm

    Click the 'Cancel Membership' button, then click 'Confirm Cancellation'. You'll receive a confirmation email.

Tips & Things to Know

  • Request a refund within 14 days of purchase - after this window closes, your fee is non-refundable.
  • Your profile, reviews, and ratings are permanently saved, so rejoining restores your full history.
  • Complete any active house sits before cancelling to protect your sitter rating and avoid disputes.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, you have a 14-day cooling-off period for online subscriptions in the UK.
  • TrustedHousesitters must make cancellation as easy as sign-up, per consumer protection law in all operating countries.

Frequently Asked Questions

Can I cancel TrustedHousesitters at any time?
Yes, you can cancel anytime through your account settings. However, refunds are only available within 14 days of purchase.
Will I get a refund if I cancel?
You get a full refund only within 14 days of purchase. After 14 days, cancellations are final and non-refundable.
What happens to my profile after cancellation?
Your profile, reviews, ratings, and references are permanently saved. If you rejoin, everything is restored.
How long does cancellation take?
Cancellation is instant. You'll receive a confirmation email within minutes and lose access at the end of your billing cycle.
Can I rejoin after cancelling?
Yes. You can rejoin anytime and your full profile history, reviews, and ratings will be reactivated.

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