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How to Cancel Butternut Box

Butternut Box delivers freshly prepared dog food on a recurring schedule. You can pause, adjust, or cancel your subscription through your online account or by contacting customer service.

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Pet

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Quick Facts

Monthly cost
£72.00/mo
£864.00/year
Cancel online?
Yes
Pause option?
Yes
Refund policy
No refund for boxes already prepared for dispatch. Cancel before the cut-off for a full refund of the next delivery.
After cancellation
Your dog profile and order history are retained if you want to reactivate.

Cancellation Steps

Go directly to Butternut Box cancellation page

  1. Log in at butternutbox.com

    Go to butternutbox.com and sign in to your account.

  2. Go to your subscription settings

    Navigate to your delivery schedule or account settings.

  3. Select "Cancel subscription"

    Click the cancel option. You may need to scroll to find it.

  4. Confirm cancellation

    Follow the prompts. Cancel before the cut-off to avoid the next delivery.

Tips & Things to Know

  • Cancel at least 5 days before your next delivery date to avoid being charged.
  • You can pause deliveries if you just need a temporary break.
  • Transition your dog back to their previous food gradually over 7-10 days.

Your Consumer Rights

  • Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period. Perishable goods already dispatched are exempt from returns.
  • Butternut Box must not make cancellation harder than sign-up under the Digital Markets, Competition and Consumers Act 2024.

Frequently Asked Questions

How far in advance do I need to cancel Butternut Box?
At least 5 days before your next scheduled delivery.
Can I pause Butternut Box?
Yes. You can pause deliveries for specific periods through your account.
How much does Butternut Box cost?
Prices vary by dog size and meal plan, typically £3-£5 per day.
Is Butternut Box worth the cost?
It is a premium product. Quality is high but it is significantly more expensive than supermarket dog food.
Will my dog adjust to regular food after Butternut Box?
Transition gradually over 7-10 days by mixing in increasing amounts of the new food.

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