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How to Cancel Pets at Home VIP Club

Cancelling paid Pets at Home subscriptions like Puppy and Kitten Club is straightforward online. The free VIP Club itself cannot be cancelled, only individual subscription services or your entire account. You keep access to any current orders until cancelled.

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Quick Facts

0
Cancel online?
Yes
Pause option?
Yes
Refund policy
Subscription orders are refundable if cancelled before dispatch. No refund after orders have been sent.
After cancellation
VIP points, purchase history, and account data are permanently deleted when you delete your account.

Cancellation Steps

Go directly to Pets at Home VIP Club cancellation page

  1. Sign in to Pets at Home

    Go to petsathome.com and log in with your account credentials.

  2. Go to My VIP

    Click your profile icon and navigate to your VIP and subscription settings.

  3. Cancel subscription services

    Find your active subscriptions and click the cancel option next to each one.

  4. Delete account if needed

    To remove your entire account, contact customer service at 0800 328 4204 or via the help centre.

Tips & Things to Know

  • You can pause or cancel Easy Repeat orders individually without deleting your account.
  • Your VIP points are lost permanently if you delete your account, so check your balance first.
  • Subscription cancellations take effect before the next billing date, not immediately.

Your Consumer Rights

  • Under the Consumer Rights Act 2015, you have the right to cancel distance selling contracts within 14 days of receipt.
  • GDPR gives you the right to request deletion of your personal data and account at any time.

Frequently Asked Questions

Is Pets at Home VIP Club free?
Yes, the basic VIP Club is free. Only premium services like Puppy/Kitten Club and Easy Repeat subscriptions cost money.
What happens to my VIP points when I cancel?
Points remain if you cancel subscriptions. They are permanently deleted only if you delete your entire account.
Can I cancel Easy Repeat orders?
Yes. Log in, go to My VIP, and cancel or pause individual repeat orders anytime before dispatch.
How do I delete my entire account?
Contact Pets at Home customer service on 0800 328 4204 or via petsathome.com/help to request full account deletion.
Can I get a refund if I cancel a subscription?
Subscription orders are refundable if cancelled before dispatch. Contact support to request a refund.

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