How to Cancel Pets at Home VIP Club
Pets at Home VIP Club is a free loyalty programme, but the premium subscription services like the Puppy/Kitten Club and Easy Repeat orders can be cancelled through your account.
Steps verified March 2026
Quick Facts
Cancel online?
Yes
Pause option?
Yes
Refund policy
Free membership. Subscription orders refundable if cancelled before dispatch.
After cancellation
VIP points and purchase history deleted if account is removed.
What to Watch Out For
- Losing VIP points on account deletion.
Cancellation Steps
Go directly to Pets at Home VIP Club cancellation pageLog in to petsathome.com
Sign in to your Pets at Home account.
Go to "My VIP"
Navigate to your VIP and subscription settings.
Cancel subscription services
Cancel Easy Repeat or club subscriptions individually.
Contact support if needed
Email or call if you want to delete your account entirely.
Tips & Things to Know
- The free VIP Club cannot be cancelled, only the account deleted.
- Easy Repeat orders can be paused or cancelled individually.
- Accumulated VIP points are lost if you delete your account.
Your Consumer Rights
- GDPR gives you the right to request account and data deletion.
- Consumer Rights Act 2015 applies to subscription orders.
Frequently Asked Questions
Is VIP Club free?
Yes, the basic VIP Club is free.
What about my points?
Points are lost if you delete your account.
Can I cancel Easy Repeat?
Yes, manage or cancel individual repeat orders online.
How do I delete my account?
Contact customer service to request full account deletion.
Can I rejoin?
Yes, but previous points and history are not restored.