How to Cancel Tails.com
Tails.com delivers tailored dog food blends based on your dog profile. You can manage or cancel your subscription through your online account. There is no minimum commitment.
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Quick Facts
- Monthly cost
- £30.00/mo
- £360.00/year
- Cancel online?
- Yes
- Pause option?
- Yes
- Refund policy
- No refund for orders already dispatched. Cancel before the dispatch date for a full refund.
- After cancellation
- Your dog profile and order history are retained for future reactivation.
Cancellation Steps
Go directly to Tails.com cancellation pageLog in at tails.com
Go to tails.com and sign in.
Go to Subscription settings
Navigate to your subscription or delivery settings.
Click "Cancel subscription"
Select the cancel option.
Confirm cancellation
Follow the prompts. Cancel before the dispatch date to avoid the next delivery.
Tips & Things to Know
- Cancel at least 2 days before your next dispatch date.
- You can pause or adjust the frequency instead of cancelling.
- Your dog profile is saved if you want to return later.
Your Consumer Rights
- Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period.
- Tails.com must not make cancellation harder than sign-up under the Digital Markets, Competition and Consumers Act 2024.
Frequently Asked Questions
- Can I cancel Tails.com at any time?
- Yes. There is no minimum commitment or cancellation fee.
- Can I pause Tails.com?
- Yes. You can pause or delay deliveries through your account.
- How much does Tails.com cost?
- Prices depend on your dog size and breed, typically £20-£50 per month.
- Is Tails.com good quality?
- Tails.com uses vet-approved recipes tailored to your dog. Quality is generally well-reviewed.
- Who owns Tails.com?
- Tails.com was acquired by Nestle Purina in 2023.